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About the Role

As the Corporate Receptionist of one of the business addresses in Mayfair, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients.

Responsibilities

• Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times.
• Liaise with cleaners, facilities, helpdesk, and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers procedures, and phone database are up to date.
• Deliver monthly reports and appropriate FOH data as and when required.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients to the building, dealing with all questions and queries.
• Be responsible for meeting and greeting all guests and visitors into the building and providing them with exceptional service, standing to greet as a basic standard.
• Receive/answer calls promptly and efficiently, identifying callers’ requirements and transferring calls as appropriate.
• Manage difficult or distressed callers in a calm and professional manner.
• Report accidents or incidents where appropriate.
• Ensure the reception area is kept organised, clean, and tidy at all times.
• Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety issues.
• Undertake any other duties deemed necessary to support the client, customer, colleagues, and St James.
• Support with any tasks deemed necessary by your team member.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint, and Excel is essential.
• Exceptional interpersonal skills, flexibility to work with a range of styles and personalities, and according to business demands.
• Excellent punctuality, outgoing nature, and a can-do/proactive attitude.
• Willingness to be trained to obtain Fire warden, first aid, and IOSH certifications if required.

Skills

• Customer service
• English language proficiency (verbal and written)
• Microsoft Office Suite (PowerPoint, Excel)
• Interpersonal skills
• Adaptability
• Punctuality
• Proactive attitude
• Communication skills
• Problem-solving

Location

• Mayfair

Work Type

• Full-time

Experience Level

• Essential