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About the Role

Supervises, coordinates, monitors, and participates in the day-to-day operations of social services programs, ensuring compliance with policies and procedures. Prepares client and statistical records/reports, builds relationships with community agencies, and serves as an advocate for clients. Performs clerical and secretarial duties and researches and writes grants.

Responsibilities

• Plans, directs, and supervises the day-to-day duties of assigned staff.
• Trains and instructs employees in proper methods and procedures.
• Monitors work in progress and upon completion to ensure accuracy, completeness, and compliance.
• Provides input to performance evaluations and the interview process.
• Interviews applicants to determine eligibility for program enrollment.
• Conducts needs assessments and establishes program goals for eligible clients.
• Refers applicants to other agencies if not appropriate for the program.
• Develops client intake and case plans.
• Instructs clients in completing necessary paperwork.
• Completes social history on new clients.
• Meets regularly with clients to discuss and evaluate progress.
• Prepares accurate and up-to-date records documenting client progress.
• Monitors client behavior, group attendance, medication, and movement.
• Receives incident reports and enforces disciplinary actions.
• Refers clients to appropriate Corps programs or other agencies.
• Completes discharge plans for clients exiting the program.
• Plans, coordinates, and facilitates group and individual crisis intervention sessions.
• Plans group activities and focus.
• Provides group participants with information offered by other community services.
• Performs community education speeches.
• Encourages client responsibility for the upkeep of their living quarters.
• Supports client efforts and praises them for self-help.
• Serves as an advocate for clients with other agencies.
• Prepares and maintains case records and logs on all assigned clients.
• Prepares and maintains statistical records on all services provided.
• Compiles and prepares monthly statistical reports.
• Prepares monthly financial reports for donated budgets.
• Prepares various correspondences and completes paperwork necessary for program operations.
• Prepares and maintains office records, reports, calendars, databases, journals, books, logs, lists, etc.
• Updates, posts, and indexes information and inputs data into the computer.
• Researches office files to locate specific information.
• Prepares and proofs various routine reports.
• Answers telephone courteously and tactfully.
• Schedules appointments.
• Greets and assists employees and visitors.
• Provides accurate information regarding office operations and services.
• Attempts to resolve complaints calmly and courteously.
• Performs routine filing of correspondence, forms, records, reports, and documents.
• Maintains files in an organized and efficient manner.
• Photocopies and shreds various items.
• Performs clerical and secretarial support for special projects, seasonal events, and meetings.
• Prepares mail merges.
• Serves as liaison to other agencies for prevention, assessment, and treatment for chemical dependency.
• Obtains/coordinates assistance on client’s behalf.
• Builds and maintains professional working relationships with community agencies.
• Participates in meetings to educate the public and network with social service agencies.
• Promotes a positive image of The Salvation Army and the Home Sweet Home Program.

Requirements

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to concentrate and pay close attention to detail.
• Valid State Driver's License.

Skills

• Supervision
• Coordination
• Monitoring
• Client advocacy
• Referral services
• Grant writing
• Record keeping
• Statistical reporting
• Crisis intervention
• Community outreach
• Clerical support
• Secretarial support
• Data entry
• Interpersonal communication

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 2 years experience providing assistance for those in a non-profit environment

Education Level

• High School Diploma/GED
• Associate's Degree preferred

Benefits

• 29 Days PTO
• 12 Paid Holidays
• Retirement Plan with Employer Match
• Affordable Health Insurance

About the Company

• The Salvation Army

Equal Opportunity

• Veterans | Disabled