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About the Role

Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Responsibilities

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Interpret operation manuals to determine root cause of tool failures.
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service.
• Perform preventive maintenance with little supervision.
• Order, expedite and notify customers or management when replacement of product is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintain clean and safe working environment compliant with Ebara and customer safety policies.

Requirements

• High School or AS/Associate’s of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.
• Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.
• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups.
• Strong time management skills.
• Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customers offsite.

Skills

• Mechanical skills
• Principles of semiconductor and/or vacuum technology
• Customer Relations
• Troubleshoot down to a component level
• MS Office products (Excel, Word, Outlook, PowerPoint)
• Speaking in front of groups
• Time management
• Leadership
• Program management
• Relationship building
• Collaboration
• Teamwork
• Organizational skills
• Written communication
• Oral communication
• Good driving record

Location

• Albany, NY

Work Type

• Full Time
• Onsite

Experience Level

• Experienced
• 4-6 years

Education Level

• High School
• AS/Associate’s of Science degree in Electronics
• Completion of accredited basic electronics program
• Equivalent experience

Salary/Compensations

• $32.00 - $42.00 Hourly