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About the Role

Oversees and coordinates all clinical care outside of the clinic office visit to provide concierge customer service while ensuring that quality and patient safety expectations are met. Coordinate and communicate timely with patients, providers, and third parties on all incoming inquiries as well as following up on action items throughout the patient’s recovery.

Responsibilities

• Receiving, documenting, and handling in-coming calls.
• Scheduling surgeries, MRI’s, CT scans, Myelograms, Epidurals, etc., including pre-op, follow-up and initial PT appointments at appropriate facilities.
• Completing surgery checklist with appropriate information & knowledge of each physician’s schedule and surgery guidelines.
• Submitting medical records and working with the provider on necessary documentation to obtain pre-authorization.
• Consulting with the appropriate provider to obtain clearance that treatment regimen is considered medically necessary before initiating request to the insurance plan.
• Monitoring the authorization process and keeping physician and patient updated.
• Accurately documenting in the electronic medical record all necessary authorization numbers and effective dates for the episode of care.
• Scheduling Peer-to-Peer calls when necessary.
• Assisting with obtaining prior-auth including eligibility verification and an estimate for what the patient is expected to pay.
• Issuing prescriptions, physical therapy orders, home exercises, work restrictions, and other orders per physician instruction and assisting in patient education.
• Ensuring all medication requests received before 4 p.m. and all patient cases are responded to on the same business day.
• Facilitating capture of patients’ opioid history for physician review.
• Queuing lab results into the system through EMR interface.
• Scheduling appointments for patients when needed.
• Reviewing assigned physician’s surgery schedule in advance for quality assurance and making corrections as needed.
• Coordinating training of physician’s preferences with the Surgery Coordinator/Triage Team Lead and Office Manager.
• Tracking all adverse events such as post-operative complications and hospital readmissions.
• Facilitating the capture of patient reported outcomes through appropriate platform.
• Monitoring assigned voicemail and returning calls same day.
• Maintaining all information in the strictest confidentiality.
• Providing coverage for peers when assigned.
• Traveling to other locations as required.
• Performing other duties as assigned.

Requirements

• High school diploma or GED.
• Two years as a medical assistant with hospital, home health, or office experience; preferably orthopedics related.
• Two years of surgery scheduling preferred.
• Knowledge of computer systems and applications.
• Knowledge of medical terminology.
• Pharmaceutical knowledge.
• Ability to work in a fast paced environment.
• Attention to detail.
• Excellent problem solving skills.
• Ability to sit for extended periods of time.
• Ability to lift and carry items weighing up to 50 pounds.
• Must have full range of motion.
• Must have adequate visual acuity to read and interpret written material.
• Must have adequate hearing and speaking abilities to interact appropriately with others.

Skills

• Computer systems and applications
• Medical terminology
• Pharmaceutical knowledge
• Problem solving

Location

• Austin, TX

Work Type

• Onsite
• Travel between clinic locations

Experience Level

• Two years as a medical assistant
• Two years of surgery scheduling

Education Level

• High school diploma or GED
• Medical Assistant certification (CMA) preferred

Salary/Compensations

• $19.50 - $26.00 Hourly

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

About the Company

• Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care.
• For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community.
• With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience.
• Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.
• At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand.
• We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment.
• Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort.
• This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.