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About the Role
We are seeking motivated and empathetic Customer Complaints Advisors to join our team at a leading financial services bank. This is a frontline role where you will be the first point of contact for customers calling with banking complaints.
Responsibilities
- Handle inbound customer calls professionally and efficiently, addressing complaints related to general banking services
- Listen actively to customer concerns, provide clear explanations, and work towards timely resolution
- Record and document complaints accurately, ensuring compliance with regulatory and internal standards
- Escalate complex issues appropriately while maintaining ownership of customer interactions
- Maintain up-to-date knowledge of banking products, policies, and complaint handling procedures
Requirements
- Proven experience in telephony-based customer service, specifically handling customer complaints
- Background in Financial Services is essential
- Excellent verbal communication and active listening skills
- Ability to remain calm and professional under pressure
- Strong problem-solving skills and attention to detail
- Commitment to delivering exceptional customer service and compliance with regulatory requirements
Skills
- Telephony-based customer service
- Customer complaints handling
- Financial Services background
- Verbal communication
- Active listening
- Problem-solving
- Attention to detail
- Customer service
- Regulatory compliance
Location
- Fully Remote
Work Type
- Contract
- Full-time
Experience Level
- Entry Level
- Mid Level
Salary/Compensations
- £32,961.22
About the Company
- This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients.
- Building a strong talent pool to support upcoming Complaints Handler programmes.