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About the Role
UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. This role serves as a key point of contact between patients and providers, supporting high-quality, patient-centered care through clinical assessment, education, communication, and coordination. The Triage Nurse primarily manages patient concerns via telephone and patient portal, with occasional in-person clinical support as needed.
Responsibilities
- Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols
- Serve as a clinical liaison between patients and providers to ensure continuity of care
- Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps
- Facilitate medication refills and prior authorizations per provider direction
- Assist with referrals and coordination of multidisciplinary care
- Complete insurance prior authorization requests as required
- Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)
- Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes
- Assist providers with procedures as needed
- Perform venipuncture, blood collection, and specimen preparation for laboratory testing
- Support clinical operations by performing LPN or medical assistant duties when necessary
- Participate in additional clinical or administrative tasks as assigned
Requirements
- Graduate of an accredited Registered Nurse (RN) program
- Current New York State RN license
- Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting
- 1–3 years of triage experience in a fast-paced clinical environment
- Strong proficiency with computer and phone systems; ability to manage high call volumes
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask and prioritize effectively
Skills
- Computer proficiency
- Phone systems proficiency
- Verbal communication
- Written communication
- Organizational skills
- Multitasking
- Prioritization
Location
- Downtown Buffalo
- Williamsville
Work Type
- Full-Time
- Onsite
Experience Level
- Minimum of 3 years of nursing experience
- 1-3 years of triage experience
Education Level
- Graduate of an accredited Registered Nurse (RN) program
Salary/Compensations
- Starting at $35
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan with company matching
- Paid time off
About the Company
- Join a healthcare organization that recognizes and values your expertise, attention to detail, and commitment to excellence.
- We invest in your success with opportunities for professional development and career growth, helping you build a rewarding long-term career.
- You'll also be part of a supportive team culture built on collaboration, trust, and continuous improvement—where your contributions are appreciated, your ideas are welcomed, and your work makes a meaningful impact every day.
Equal Opportunity
- UBMD Obstetrics & Gynecology is an Equal Employment Opportunity (EEO) employer.