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About the Role
The Lanesborough is seeking a Butler Coordinator to join their esteemed Butlers Team. This role is crucial in promoting all hotel facilities and ensuring a memorable guest experience by managing amenities, facilities, and guest requirements within rooms and suites. The position requires attentiveness, swift response to guest needs, and proactive anticipation of requirements.
Responsibilities
- Promote and be confident with all facilities offered at The Lanesborough.
- Responsible for all amenities, facilities and guests requirements within the guest room or suite.
- Be attentive and respond swiftly to guest requirements.
- Ensure genuine recognition and anticipate guests' needs during every step of their stay.
- Coordinate in preparation for the guests' stay by communicating to relevant departments.
- Uphold an extensive guests' history using Opera system and the Butler private log.
Requirements
- Previous experience in a similar role within a 5-star establishment is essential.
- Experience in the luxury London market is preferred.
- Excellent command of the English language.
- A second language is preferred.
- Immaculate grooming standards.
- Extensive knowledge of emotional intelligence, body language and non-verbal communication.
- Ability to work with minimum supervision.
- Drive for Excellent Customer Service.
- Available, flexible and willing to work a 24hr roaster when required.
- An element of Manual handling will be required.
- Must be eligible to live and work in the UK.
Skills
- Emotional intelligence
- Body language
- Non-verbal communication
- Customer Service
- Opera system usage
Location
- London
Work Type
- Full-time
- 24hr roaster
Experience Level
- Previous experience in a similar role within 5 star establishment
- Experience in the luxury London market
Benefits
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events
- Celebrating your important moments
- Retirement parties
About the Company
- The Lanesborough is awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards.
- It is a grand luxury mansion located near Hyde Park, Harrods, Harvey Nichols, and Sloane Street.
- The hotel features 93 luxurious suites and bedrooms, The Lanesborough Grill, the Library Bar and Garden Room, and the magnificent Lanesborough Club & Spa.
- Oetker Collection hotels are masterpieces in desirable destinations, serving as landmarks of elegance.
- They are devoted to local culture and community, preserving legendary European hospitality and a genuine family spirit since 1872.