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About the Role
Okta is building the trusted, neutral infrastructure to enable organizations to safely embrace AI. This role offers an opportunity to do career-defining work on a mission-driven team focused on solving complex challenges with real-world stakes.
Responsibilities
- Provide hands-on implementation and deployment services to customers.
- Lead multiple concurrent customer deployment projects to ensure long-term customer success.
- Engage with the Customer Success team for smooth transition to support/maintenance phases.
- Continuously improve delivery processes and methods.
- Work hands-on with Okta customers in a post-sales role, providing innovative consulting services.
- Gather, analyze, and document post-sales requirements.
- Communicate at a technical and/or functional level appropriate for the situation.
- Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
- Deliver high-quality service and leadership aligned with customer goals.
- Manage project scope, schedule, status, and documentation.
- Mentor and train customers on the service.
- Act as a liaison between Customers and Product Management to drive product development.
- Lead interaction and collaboration with other Okta teams (e.g., Engineering, Support) to address escalated issues.
- Interact with management and other roles within customer and Okta organizations.
- Collaborate with the sales team on existing customer up-sell and cross-sell opportunities.
- Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
- Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver customer satisfaction.
- Manage multiple concurrent deployment projects.
- Apply knowledge of technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
- Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes.
- Utilize SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities.
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
- Utilize knowledge of typical enterprise identity life cycle management processes and standards.
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) for customer integrations.
- Provide mentoring, guidance, and expertise to less experienced team members.
- Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
- Commit to and use a knowledge repository for deployment standard methodologies and customer ideas for continuous improvement.
Requirements
- 5+ years of experience as a technical consultant delivering solutions to external customers.
- Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
- Some knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
- Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.).
- Ability to work independently and multi-functionally supporting client work.
- General knowledge of cloud architectures and complex enterprise on-premise IT landscapes.
- Knowledge of typical enterprise identity life cycle management processes and standards.
- Ability to multi-task and manage multiple customer engagements.
- Able and willing to be a hands-on contributor.
- Superb communication skills, including issue tracking, triaging, and crisis management.
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
- Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
- Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
- AD and LDAP experience is preferred.
- Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.).
- Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
- Asks probing questions to elicit facts and clarify situations.
- Identifies critical issues with ease.
- Engages appropriate resources to obtain information, seek suggestions, and acquire assistance.
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
- Communicates with internal and external customers and all levels of management.
- Effectively communicates technical information to non-technical audiences.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information thoughtfully.
- Uses active listening skills to understand customer business goals, objectives, and priorities.
- Facilitates effective team interaction.
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages client expectations effectively.
Skills
- Identity federation
- Robust access control models
- SAML 2.0
- WS-Federation
- OAuth
- OpenID Connect
- Cloud architectures
- Enterprise on-premise IT landscapes
- SaaS deployment
- Salesforce
- Box
- Office 365
- Workday
- JavaScript
- Backbone
- Angular
- Ember
- React
- Java
- Ruby
- .Net
- PHP
- REST/JSON
- API management
- Mulesoft
- Axway
- Apigee
- Enterprise identity life cycle management
- Process Improvement
- Decision-making
- Managing Processes
- Planning
- Analyzing Information
- Developing Standards
- Security and identity management solutions
- AD
- LDAP
- AI tools
- Gemini
- Claude
- ChatGPT
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 5+ years experience as a technical consultant
Education Level
- Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline
Salary/Compensations
- $176,000—$242,000 USD (San Francisco Bay Area)
- $157,000—$215,600 USD (California, Colorado, Illinois, New York, Washington)
- $157,900—$207,500 CAD (Canada)
Benefits
- Equity (where applicable)
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
- Bonus
- RRSP with a match
- Healthcare spending
- Telemedicine
About the Company
- Okta is the foundation for secure connections between people and technology.
- Harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection.
- The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.
- Okta runs on an integrated platform, enabling organizations to implement Okta quickly at large scale and low total cost.
- Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.
- Okta's global community spans over 20 offices worldwide, united by a drive to innovate.
- The Okta Experience includes supporting well-being, driving social impact, and developing talent and fostering connection + community.
- Onboarding is an immersive, in-person experience designed to accelerate impact and connect employees to the mission and team.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- Okta also considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- Reasonable accommodation is available to complete any part of the job application, interview process, or onboarding.
- Okta may use Automated Employment Decision Tools (AEDT) that use artificial intelligence, machine learning, or other automated processes to assist in the recruitment and hiring process.