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About the Role
As a Housekeeping Porter at Brown's Hotel London, you will play a vital role in supporting our dedicated housekeeping team and ensuring the smooth operation of our luxurious hotel environment. Your attention to detail and proactive approach will help uphold the exceptional standards our guests expect from the Rocco Forte name. Whether delivering linen, collecting waste, or assisting with guest requests, your efficiency, reliability, and pride in presentation will ensure every guest experiences comfort, care, and quality.
Responsibilities
- Assist in the smooth daily operation of the housekeeping department.
- Deliver and retrieve linen, amenities, and housekeeping supplies as needed.
- Support room attendants with the set-up and clearing of guest rooms.
- Remove waste and soiled linen from guest areas in line with hygiene protocols.
- Respond promptly and courteously to guest and team requests.
- Report any maintenance issues or hazards to management promptly.
- Ensure cleanliness and tidiness in all back-of-house and guest-facing areas.
- Uphold hygiene, health, and safety standards at all times.
Requirements
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Attention to detail
- Proactive approach
- Efficiency
- Reliability
- Pride in presentation
- Clear, respectful communication
- Teamwork
Location
- London
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.