Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Patient Care Coordinator provides front-line administrative and patient support services for Rochester Hearing & Speech Center. This position supports patient access, scheduling, registration, insurance verification, billing readiness, and communication between patients, families, providers, and internal departments. The Patient Care Coordinator helps ensure compliance with HIPAA requirements, OMIG expectations, Medicaid regulations, and Rochester Hearing & Speech Center policies and procedures while promoting an exceptional patient and family experience.

Responsibilities

Answer multi-line phones and assist patients, families, and community partners professionally and courteously.
Schedule appointments accurately, including appropriate provider, service type, location, and timing.
Verify patient demographics, insurance coverage, referrals, prescriptions, authorizations, and other required documentation prior to service delivery.
Support patient registration, intake, check-in, and check-out processes.
Collect payments and maintain accurate payment records per organizational procedures.
Maintain accurate patient information within electronic medical record and scheduling systems.
Support documentation and administrative requirements necessary for billing and reimbursement.
Identify and communicate scheduling, insurance, authorization, or documentation issues that may impact patient care or billing.
Handle mail, faxes, scanning, email correspondence, and office deliveries accurately and efficiently.
Assist patients, families, providers, and staff with administrative questions and service coordination needs.
Order office supplies and maintain related administrative records.
Provide administrative support and coverage across RHSC locations as operational needs require.
Maintain professionalism, confidentiality, accuracy, and effective communication while managing multiple priorities in a fast-paced healthcare environment.
Assist with special projects, workflow initiatives, operational assignments, and other duties as directed by leadership.

Requirements

Previous experience in a healthcare, medical office, clinic, or customer service environment preferred.
Experience with scheduling, insurance verification, patient registration, or electronic medical records preferred.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to maintain professionalism, confidentiality, sound judgment, and composure in a fast-paced healthcare environment.
Frequent interaction with patients, families, providers, referral sources, community stakeholders, and coworkers.
Ability to communicate professionally, demonstrate emotional maturity, exercise sound judgment, and effectively navigate sensitive, challenging, or emotionally charged situations is essential.

Skills

Strong communication skills
Strong customer service skills
Strong organizational skills
Proficiency with Microsoft Office
Proficiency with electronic systems

Location

Rochester Hearing & Speech Center

Work Type

Full-Time
Office-based

Education Level

High School Diploma or GED required

Salary/Compensations

$19 to $20 per hour

About the Company

Rochester Hearing & Speech Center is an Equal Opportunity Employer.

Equal Opportunity

We comply with all applicable federal, state, and local fair employment practices laws and strictly prohibit discrimination and harassment of any kind.
Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic predisposition or carrier status, military status, marital status, domestic violence victim status, or any other status protected under New York State and federal law.