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About the Role

Bauer is evolving its Enterprise Technology approach, focusing on reliable, secure, and modern technology foundations including network, infrastructure, and digital workplace experience. The Director of Enterprise Technology Services will own the global strategy and execution for Corporate Network, Service Management, On-Premises Infrastructure, and Digital Workplace, ensuring a consistent, resilient, and well-governed operating model across all Bauer markets.

Responsibilities

Own the strategy, architecture, and roadmap for Bauer's corporate network, ensuring secure, resilient, and performant connectivity.
Set standards for network design, segmentation, and security in partnership with Information Security.
Oversee the strategy for network resilience and disaster recovery planning.
Own the global ITSM strategy, including tooling, process, and governance for incident, problem, change, request, and knowledge management.
Lead the standards for a globally aligned Service Desk function, ensuring consistent, high-quality support.
Embed strong major incident and problem management discipline.
Own the strategy for Bauer's distributed on-premises infrastructure, balancing reliability, cost, and technical currency.
Drive the evolution of infrastructure towards cloud-based solutions where appropriate.
Lead infrastructure lifecycle management, patching, capacity planning, and backup/disaster recovery.
Identify and lead opportunities to modernize, consolidate, or migrate on-premises estate.
Ensure infrastructure operations meet security, audit, and regulatory requirements.
Own the strategy and roadmap for Bauer's digital workplace, including Microsoft 365 and device management via Intune.
Lead global strategy for laptop and device provisioning.
Drive continuous improvement of the employee technology experience.
Partner with Information Security to ensure device and workplace policies keep pace with evolving risk and compliance requirements.
Build and lead a high-performing, globally distributed Technology Services team.
Oversee the operational budget for service areas, managing vendor contracts and driving cost efficiency.
Establish consistent governance, reporting, and KPIs across all service areas.
Represent Technology Services in strategic planning and portfolio decisions.
Champion a culture of service excellence, continuous improvement, and proactive risk management.

Requirements

Significant experience leading technology operations or infrastructure services at scale, ideally across a global or multi-market organization.
Strong working knowledge of corporate networking, on-premises infrastructure, ITSM frameworks, and modern digital workplace technologies (Microsoft 365, Intune).
Proven track record of running high-performing service desk and support functions.
Experience managing vendor relationships, contracts, and budgets.
Experience driving cost efficiency and service quality together.
Confident leading major incidents and driving resolution and clear communication under pressure.
Experience building and leading distributed, multi-market technology teams.
Ability to embed consistent standards while respecting local needs.
Sound understanding of security and compliance requirements across network, infrastructure, and endpoint domains.
Experience navigating a large matrix organization.
Ability to travel regularly to multiple Bauer markets.
Requires participation in in-hours and out-of-hours incident management rotas.

Skills

Corporate networking
On-premises infrastructure
ITSM frameworks
Microsoft 365
Intune
Service desk management
Vendor management
Financial management
Incident management
Problem management
Change management
Request management
Knowledge management
Security
Compliance
Collaboration
Continuous improvement
Risk management

Location

United Kingdom
Germany
Poland

Work Type

Hybrid
Permanent
Full-time
Travel required

Experience Level

Senior technology operations leadership

Benefits

28 days holiday
Bank holidays
2 volunteer days
Access to Bauer Academy for internal training
Enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay
Flexible working opportunities

About the Company

Bauer Media Group is a media business focused on creating content that matters to millions across Europe, with offerings in print, online publishing, audio broadcasting, and entertainment.
They are one of Europe's largest Publishers, with over 500 million copies sold annually and a significant presence in Germany, UK, Poland, and France.
Bauer operates over 150 radio and podcast brands in nine countries, reaching over 61 million listeners weekly.
As a family-owned company in its 5th generation, Bauer Media focuses on the long-term with a consumer-first mindset.
Their workforce of 12,000 shares a common purpose: to deliver content and services that enrich people's everyday lives.

Equal Opportunity

International employer welcoming everyone in their uniqueness, regardless of religion, gender, skin color, or disability.
Committed to ensuring the recruitment process is inclusive and accessible to all.
Provides reasonable adjustments for candidates with disabilities or long-term health conditions.