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About the Role
Lead and inspire front end, showroom and TradePoint teams to drive sales through exceptional service. Build a sales culture and deliver exceptional service for every customer, creating true brand loyalty to support future sales growth.
Responsibilities
- Lead a large part of store operation, shaping customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through the shift lead team.
Requirements
- Obsessed about customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Prioritise leading and coaching over direct intervention.
- Confident to agitate when needed and deliver feedback to all audiences.
- Excited by leading, coordinating, and developing large, diverse teams.
Location
- B&Q Chingford
Work Type
- Full time
- Part time
- Job Share
- Permanent Contract
Salary/Compensations
- Up to £34,500 per annum (Inclusive of £0.90p per hour, store specific location allowance)
Benefits
- Company Bonus Scheme
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Equal Opportunity
- We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
- If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
- If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q.co.uk.
- If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.