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About the Role

As a Customer Service Representative in emergency roadside assistance at our Berlin airport location, you will be the primary point of contact for our customers, assisting them with all their mobility needs. You will provide expert advice, coordinate with internal teams, and ensure smooth operations. Your strong customer focus and communication skills will enable you to find solutions for every situation and contribute to a positive customer experience. Availability for evening, night, and weekend shifts is required, with regular working hours between 9 PM and 9 AM, depending on the day.

Responsibilities

Provide competent customer support via phone and email.
Accept, process, and coordinate reservation and mobility requests.
Organize replacement mobility and ensure quick customer solutions.
Create and process rental agreements and review relevant documents.
Conduct vehicle handovers and returns.
Advise on products and services and sell suitable additional services.
Process and resolve customer concerns and complaints in a solution-oriented manner.

Requirements

Strong customer orientation and communication skills.
Very good German language skills, both written and spoken.
Unrestricted work permit.
Valid German/EU driver's license for manual transmission vehicles for at least 1 year.
Maximum of 3 points in the driver aptitude register (FAER) in Flensburg and no drug or alcohol offenses in the driving record within the last 5 years.

Skills

Customer service
Communication
Problem-solving
Organization
Sales

Location

Berlin

Work Type

Full-time
Onsite

Experience Level

Entry-level

Benefits

Comprehensive onboarding.
Wide range of development and training opportunities (practical training, seminars, mentoring).
Employer-funded pension benefits (BAV, occupational disability insurance, term life insurance).
Company laptop.
Discounted vehicle rentals for employees, family, and friends.
Additional vacation days based on company tenure (5, 8, and 10 years).
One gifted social day per year for engagement in a chosen cause.

About the Company

As the world's largest mobility service provider, Enterprise is a growing international company with exciting challenges and great career advancement opportunities in Germany.
Founded in 1957, our company headquarters are in St. Louis (USA), but our global network spans over 90 countries.
We manage 2.3 million vehicles at 9,500 global locations with over 90,000 employees, generating an annual revenue of $35 billion.

Equal Opportunity

Enterprise is an inclusive employer. We value employing a diverse workforce with varied backgrounds. Therefore, this job advertisement is open to all applicants.