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About the Role

Join TELUS Health's multi-disciplinary team in Toronto as an Administrative Associate, responsible for greeting clients, managing the front desk, and performing various administrative and clerical tasks to create excellent customer experiences.

Responsibilities

• Greet clients and visitors in a friendly and professional manner, both in person and over the phone.
• Register patients and provide guidance for completion of all necessary paperwork related to their medical appointment.
• Answer phones, client questions, and resolve customer complaints, escalating to the appropriate party as required.
• Book appointments accurately in the scheduling system.
• Prepare patient files for the following day and regularly update patient files and database with medical and administrative information.
• Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report.
• Invoice clients for services rendered.
• Prepare all outgoing mail via courier.
• Work collaboratively and effectively with all team members to provide a welcoming and client-focused environment.
• Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents, and maintaining tidiness in clinic, administrative areas, and the front reception area.

Requirements

• 1-2 years of relevant experience working in a fast-paced environment, providing a high degree of customer service.
• Excellent command of the English language, both verbal and written.
• Exhibits a professional image, mature communication style, and polished manner with clients.
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times.
• Exhibits strong work ethic and takes ownership to complete a task from start to finish.
• Demonstrates flexibility and the ability to work effectively in a team environment.
• Demonstrates effective organizational, multitasking, and problem-solving abilities.
• Exposure to patient databases and/or scheduling software would be ideal.

Location

• Toronto - Bloor Street

Work Type

• Full-time
• Onsite

About the Company

• TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.