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About the Role

As a Blood Collection Supervisor at the American Red Cross, you will leverage your leadership, compassion, and customer service skills to guide your team in providing an exceptional donor experience. You will be a vital part of the world's largest humanitarian network, contributing to a mission that helps millions.

Responsibilities

• Supervise blood collection staff, including training and performance management.
• Drive for results and serve others with a high level of respect for customer service.
• Connect with donors, listen to their stories, and help them understand the value of their donation.
• Contribute to a friendly and fun environment by collaborating with coworkers to retain donors.
• Setup and tear down equipment for mobile blood drives as part of a team effort.

Requirements

• Bachelor's degree OR a combination of education and four to eight years of work experience in a related field.
• Minimum of three years of supervisory/leadership experience.
• Customer service experience and effective verbal communication skills.
• Ability to effectively discuss procedures and medical issues with patients, families, and physicians.
• A current, valid driver's license with a good driving record.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are desirable.

Skills

• Leadership
• Compassion
• Customer service
• Verbal communication

Location

• Cheektowaga New York

Work Type

• Variable schedule including early mornings, late nights, weekends, and holidays

Experience Level

• Minimum of three years of supervisory/leadership experience
• Prior leadership experience exceeding 3 years in a healthcare setting (preferred)

Education Level

• Bachelor's degree OR a combination of education and work experience

Salary/Compensations

• 60,200.00 - 80,300.00 - 100,400.00 USD Annual

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year
• Holidays: 11 paid holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

About the Company

• The American Red Cross is the world's largest humanitarian network.
• We are a mission-based organization dedicated to helping people.
• We are proud to be an EONS partner.

Equal Opportunity

• The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.