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About the Role

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for leading technology manufacturers and service providers, developing technology solutions that improve business and daily life.

Responsibilities

• Provide expert internal and external customer service and sales support.
• Assist in maintaining performance expectations to enhance Arrow's position with customers and suppliers.
• Handle complex discrepancies, interface directly with OSPs, and recommend solutions.
• Drive KPI improvement, including on-time delivery and minimizing quality issues.
• Manage the Order to Invoice Process, including direct expedites with test houses and manipulating backlog reports.
• Complete Work Orders in Oracle and manage outbound orders with accuracy.
• Support the sales team with direct sales contact and follow-through on inquiries.
• Handle branch service requests, RMA, and FQR as needed.

Requirements

• Developed knowledge and skills through formal training or considerable work experience.
• Works within established procedures with a moderate degree of supervision.
• Identifies problems and relevant issues in straightforward situations, assesses them using standard procedures, and makes sound decisions.
• Detail oriented, organized with excellent time-management skills.
• Intermediate Microsoft Excel and Microsoft Office Suite skills are required.
• New hires are expected to be in person for the initial 2-3 weeks of onboarding.
• Viable candidates must be eligible for an export license or be a U.S. Person.

Skills

• Microsoft Excel
• Microsoft Office Suite
• Inside sales experience (plus)
• Electronics industry knowledge (plus)

Location

• US-NY-Purchase, New York (Westchester Ave)

Work Type

• Hybrid: 3 days in office/ 2 days work from home
• Full time

Experience Level

• Entry-level often for those with work experience in the skill area

Salary/Compensations

• $35.96 - $43.95

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

About the Company

• Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
• Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers.
• With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life.
• The company maintains 228 locations worldwide, and over 90 locations are served.
• A Fortune 500 company with 22,000 employees worldwide.
• Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
• Arrow provides specialized services and expertise across the entire product lifecycle.
• Arrow connects customers to the right technology at the right place, time, and price.
• Arrow provides extraordinary value to customers and suppliers and connects them through the company's industry-leading services.

Equal Opportunity

• Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.