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About the Role

This role involves using data to answer commercial questions and shape how customers use Avios. You will analyze customer behavior, demand, redemption trends, and pricing performance to inform pricing decisions, customer propositions, and promotions within the Loyalty business. You will work on diverse projects with well-known airlines and see how your analysis impacts millions of customers.

Responsibilities

• Support the development and optimisation of pricing strategies across Reward Flights, Pay with Avios and related loyalty redemption products.
• Write and optimise SQL queries to explore and combine data from multiple sources.
• Analyse data using tools including Tableau, Astrato and Excel to identify trends, opportunities and answer commercial questions.
• Build, own and maintain reports and dashboards, along with presentations that bring data to life to inform tactical and strategic pricing decisions.
• Play a key role in ensuring pricing approaches are data-driven, efficient and aligned to business targets.
• Work closely with colleagues across Commercial, Marketing, Finance, Data and Revenue Management, as well as airline partners.
• Explore how AI can support more effective and efficient ways of working.

Requirements

• Proficiency in SQL for data extraction, analysis and reporting through education or a previous role.
• Strong analytical, numerical and commercial acumen.
• Experience working with large datasets from multiple sources.
• High attention to detail and a strong commitment to data accuracy and integrity.
• Strong communication skills with the ability to explain complex data clearly and confidently.
• Experience working with dashboards and reporting tools (e.g. Tableau, Power BI or similar).
• Confidence engaging with stakeholders at different levels, including senior audiences.
• An innovative mindset with curiosity, urgency and a desire to continuously improve ways of working.
• Ability to manage multiple priorities, work independently and take ownership of deliverables.
• Collaborative approach with strong relationship-building skills across teams.
• Curious about AI and interested in how it can support analysis.

Skills

• SQL
• Tableau
• Astrato
• Excel
• Power BI
• Data Analysis
• Reporting
• AI

Location

• London

Work Type

• Hybrid
• Permanent
• 12-month fixed-term contract

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• IAG Loyalty is one organisation with two divisions: Loyalty (home to Avios) and Holidays (including British Airways Holidays and Iberia Vacaciones).
• The Loyalty division uses Avios, a global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail, and financial services.
• The Holidays division connects customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.
• The company is on an exciting journey of growth and transformation.

Equal Opportunity

• We are committed to building a workplace where people feel they belong and are valued for their perspective.
• Inclusion drives better decisions, stronger performance and more innovative outcomes.
• We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.