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About the Role

Knight Frank is seeking an organized and proactive Operations Executive to join the Investment Lettings & Management team. This role will support the smooth operation of the department, ensuring an outstanding client experience through operational, administrative, and compliance support.

Responsibilities

• Deliver an exceptional experience for both clients and colleagues.
• Handle inbound and outbound enquiries, ensuring accurate information is captured.
• Support customer experience initiatives and process improvements.
• Help improve customer satisfaction and Net Promoter Scores (NPS).
• Promote and refer clients to relevant Knight Frank services where appropriate.
• Create and maintain property records, instructions and compliance documentation.
• Manage property onboarding, including ownership checks, EPCs, floorplans and marketing materials.
• Prepare reports, presentations and documentation for meetings and business activity.
• Coordinate diaries, travel arrangements and general team administration.
• Maintain accurate records, databases and shared filing systems.
• Support KYC/CDD checks and ensure compliance with internal processes.
• Maintain accurate property records, notes and naming conventions.
• Prepare monthly compliance and operational reporting.
• Coordinate with operational teams to ensure assets are onboarded correctly and compliantly.
• Process contractor invoices and prepare billing information.
• Assist with accounts administration, debt management and financial reporting.
• Support invoice preparation and reconciliation activities.
• Produce property marketing materials, brochures and presentations.
• Support the preparation of client pitches and business development documents.
• Work with teams across the business to create engaging marketing content.
• Act as a key contact for lettings operations enquiries from clients.
• Support tenancy lifecycle activities, including renewals, rent reviews and end-of-tenancy processes.
• Coordinate client reporting and portfolio administration.
• Monitor compliance and operational standards across managed portfolios.
• Support third-party agent instructions, onboarding and transaction management.
• Assist with recruitment, onboarding and induction of new team members.
• Coordinate training, objectives and ongoing development activities.
• Provide coaching and guidance on operational processes and best practice.
• Help plan team resources and support engagement initiatives and social events.
• Promote compliance with GDPR, data protection and information security standards.
• Support office health and safety requirements and business continuity planning.
• Act as a Fire Marshal (training provided).
• Develop a strong understanding of Knight Frank systems, processes and procedures.
• Take ownership of projects, reporting and operational improvements.
• Contribute to continuous improvement initiatives across the department.

Requirements

• 4 + years experience in an operations, property administration or business support role
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Excellent organisational skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Able to manage multiple priorities and work effectively under pressure.
• Proactive, adaptable and solution-focused.
• A collaborative team player with a positive and professional approach.

Skills

• Microsoft Office
• Excel
• Word
• PowerPoint
• Organisational skills
• Attention to detail
• Written communication
• Verbal communication
• Time management
• Problem-solving
• Teamwork
• GDPR compliance
• Data protection
• Information security
• Health and safety
• Business continuity planning

Location

• London, UK

Work Type

• Full-time

Experience Level

• 4+ years

Salary/Compensations

• Competitive salary

About the Company

• Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies, headquartered in London, UK.
• Knight Frank operates in over 50 Markets with a global network of 600+ Offices and 20,000+ People.
• The company is committed to acting with integrity and care, providing personalised advice and exceeding client property goals.
• Knight Frank fosters an inclusive and diverse workplace, empowering individuals and celebrating innovation.
• The company's future is shaped by three pillars: People Potential, Client Centricity, and Creating our Future, together.