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About the Role

UCSF Health and GoHealth Urgent Care are seeking a Medical Assistant to assist in the examination and treatment of patients under the direction of an urgent care provider. This role involves managing patient check-in, registration, taking vital signs, and preparing treatment rooms. The company emphasizes patient needs and a welcoming culture.

Responsibilities

• Assist in examination and treatment of patients under the direction of an urgent care provider.
• Manage the check-in and registration process.
• Interview patients and measure vital signs.
• Record patient information on charts.
• Draw and collect blood samples from patients and prepare specimens for laboratory analysis.
• Prepare treatment rooms for examination of patients.
• Conduct patient registration, including securing paperwork and insurance documentation, and verifying insurance and patient eligibility.
• Process co-pays and schedule patient appointments.
• Coordinate provider referrals to specialists.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, including conducting interviews to verify patient information, record medical history, and confirm the purpose of the visit.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to the provider.
• Stock supplies and maintain exam rooms, front desk, and reception area.
• Ensure providers have necessary medical supplies.
• Complete order sheets to maintain supply inventory levels and check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well-maintained.
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment.
• Maintain Quality Assurance/Quality Control logs for equipment.
• Troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform all other duties as assigned.

Requirements

• High School Diploma required.
• Graduate of a Medical Assisting Program preferred.
• Medical Assistant experience preferred.
• Front Desk experience preferred.
• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• One of the following certifications is required (or must obtain within 15 months of hire): CCMA, CMA, RMA, NCMA, NRCMA.
• In lieu of an approved MA Certification, the following certifications are accepted at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN, EMT, CNA.
• In the state of California, MA's must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc.

Skills

• Basic Medical Assistant duties
• Ability to type quickly
• Basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented
• Able to rely on experience and judgment to perform a variety of tasks
• Able to participate on a team
• Able to accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences

Location

• San Francisco Bay Area

Work Type

• Full-time

Experience Level

• Medical Assistant experience preferred
• Front Desk experience preferred

Education Level

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Graduate of an Accredited School of Nursing or LPN or RN

Salary/Compensations

• $23.00 - $30.00 per hour
• Monthly incentive pay based on performance metrics

About the Company

• UCSF Health, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the San Francisco Bay Area.
• At UCSF Health-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

Equal Opportunity

• All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.
• The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.