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About the Role

The Digital Experience Manager will shape the positioning, experience, adoption, and integration of SHI’s digital customer engagement platform, SHI One, into the customer journey. This role collaborates with Integrated Marketing, Digital, Product, and Sales teams to define the value proposition, entry experience, and use cases for SHI One, ensuring it delivers significant value to prospects and customers.

Responsibilities

• Define and refine the SHI One value proposition for key audiences.
• Identify and prioritize high-impact use cases that demonstrate immediate value.
• Establish the role of SHI One within the broader customer journey and integrated marketing strategy.
• Ensure SHI One is clearly positioned within SHI’s overall go-to-market narrative.
• Develop and pilot strategies that drive SHI One adoption and engagement.
• Define entry experiences that deliver immediate value upon user sign-up or interaction.
• Partner with Integrated Marketing to incorporate SHI One into campaign planning and demand generation initiatives.
• Establish baseline metrics to measure SHI One usage, engagement, and user progression.
• Collaborate with Product and Digital teams to align SHI One capabilities with customer-facing experiences.
• Translate marketing and customer needs into actionable feedback for product enhancements.
• Partner with Content, Creative, and Digital teams to deliver a cohesive user experience.
• Serve as the bridge between marketing, product, and digital teams to drive alignment and execution.
• Lead pilot initiatives to validate SHI One use cases and customer value propositions.
• Design and execute test-and-learn programs to improve engagement, messaging, and experience design.
• Identify early indicators of success and opportunities for optimization.
• Provide insights that inform campaign strategy and the ongoing evolution of SHI One.
• Gather and synthesize feedback from customers, campaigns, and internal stakeholders.
• Analyze user behavior, engagement patterns, and drop-off points to identify improvement opportunities.
• Identify gaps in the customer experience and recommend solutions.
• Support the continued development of SHI One as a scalable and differentiated customer experience platform.

Requirements

• Demonstrate a customer-centric mindset with the ability to translate platform capabilities into clear customer value.
• Apply strategic thinking to connect platform initiatives with broader go-to-market objectives.
• Influence and align product, marketing, and digital teams in a cross-functional environment.
• Interpret engagement and performance data to drive actionable insights and continuous improvement.
• Execute effectively in ambiguous environments, moving initiatives from concept through optimization.
• Adapt quickly as product capabilities, customer needs, and business strategies evolve.
• Ability to develop and articulate compelling value propositions and customer-facing experiences.
• Strong understanding of digital experience management, product marketing, customer journey design, and customer engagement strategies.
• Ability to drive adoption and engagement for digital platforms, SaaS solutions, or technology-enabled customer experiences.
• Strong knowledge of B2B marketing, demand generation, and customer lifecycle management.
• Ability to collaborate effectively across marketing, product, digital, and sales teams.
• Strong project management, stakeholder management, and cross-functional alignment skills.
• Analytical skills with the ability to interpret user engagement data and translate findings into recommendations.
• Ability to identify, prioritize, and execute customer-focused use cases and experience improvements.
• Experience working within a matrixed organization and collaborating with cross-functional stakeholders.
• Ability to operate as an individual contributor while influencing and driving cross-team outcomes.
• Position may require up to 25% travel.

Skills

• Digital experience management
• Product marketing
• Customer journey design
• Customer engagement strategies
• B2B marketing
• Demand generation
• Customer lifecycle management
• Project management
• Stakeholder management
• Cross-functional alignment
• Analytical skills
• User engagement data analysis

Experience Level

• 5-10 years of experience in digital experience, product marketing, customer experience, or related fields.

Education Level

• Completed Bachelor's degree in Marketing, Business, Communications, Product Management, Digital Experience, or a related field, or equivalent professional experience.

Salary/Compensations

• $95,000 - $125,000

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

About the Company

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• The heartbeat of SHI is our employees – all 7,000 of them.
• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Equal Opportunity

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status