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About the Role
As a Senior Implementation Consultant, you will own a portfolio of enterprise customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. This role sits between project management, consulting, and training, requiring disciplined project management and genuine attentiveness to the people being trained and supported.
Responsibilities
- Lead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication.
- Run discovery and workflow-mapping sessions to understand agency operations and translate them into Viv configuration decisions.
- Configure customer environments and integrations.
- Coordinate data migration, including scoping, validation, and problem identification.
- Design and deliver training for end users, adapted to various technical aptitudes.
- Drive post-go-live adoption by monitoring usage and transitioning accounts to Support and Customer Success.
- Provide feedback on implementation friction for product and process improvement.
Requirements
- 3-5 years of experience implementing mid-market or enterprise customers onto B2B software.
- At least 2 years of experience owning implementations end to end.
- Demonstrated project management of concurrent customer projects, including kickoffs, timeline management, and risk escalation.
- Comfort with software configuration and data validation.
- Ability to learn a complex platform deeply.
- Excellent facilitation and training skills, especially with non-technical audiences.
- Clear, proactive written communication skills.
- Implementation experience in healthcare or another regulated industry is an asset but not required.
Skills
- Project Management
- Consulting
- Training
- Workflow Mapping
- Software Configuration
- Data Migration
- Facilitation
- Communication
Location
- Toronto
- GTA
Work Type
- Hybrid
Experience Level
- Senior
Benefits
- Competitive salary
- Benefits
About the Company
- Viv Technologies is passionate about digital transformation and improving its home care software platform for multi-site home care operators.
- The company supports major North American home care operators, enabling tens of thousands of clients to age safely at home.
- Viv Technologies believes technology should feel human and seeks individuals who are personable and patient.
Equal Opportunity
- We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care.
- Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
- We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.