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About the Role

Kensington delivers personalized travel experiences with local guides. We are seeking a CRM and Marketing Technology professional to own and evolve our HubSpot platform, serving as the primary subject matter expert for HubSpot. You will architect integrations and automations to power client acquisition, engagement, and retention, driving customer 360 and building data pipelines between marketing technology systems.

Responsibilities

Architect and maintain custom objects, properties, fields, and workflows across HubSpot and TMT for a unified data model.
Build and manage APIs and middleware to connect TMT and HubSpot, ensuring seamless data flow.
Perform regular system audits, data backups, and integrity checks, troubleshooting sync failures and backend errors.
Identify data gaps, manual processes, and bottlenecks, recommending system or workflow improvements.
Map and document data flow between systems (TMT to HubSpot, TMT to BI, Website to HubSpot).
Recommend new custom objects and properties as business needs evolve.
Align CRM lifecycle stages and pipeline structures across systems.
Define clear data governance standards.
Design and implement integrations between HubSpot and third-party platforms.
Leverage HubSpot's API (REST/webhooks) for custom integrations and data sync workflows.
Develop and maintain robust data pipelines, ensure data integrity, and enable scalable reporting solutions.
Assess, implement, and oversee third-party HubSpot integrations and marketplace applications.
Create and maintain comprehensive technical documentation.
Build and optimize HubSpot workflows and automation sequences.
Develop complex, multi-branch automation logic.
Optimize automation effectiveness by monitoring performance, resolving issues, and implementing improvements.

Requirements

5+ years of HubSpot administration experience across Marketing, Sales, and/or Service Hubs.
HubSpot CRM Developer certification and/or certification in Marketing, Sales, Service, or CMS Hubs.
Deep platform expertise, including workflow automation with complex branching and multi-object logic.
Strong command of CRM data architecture (object relationships, custom properties, associations, and governance).
Experience designing and supporting HubSpot integrations using REST APIs, webhooks, JSON, middleware platforms, and data mapping best practices.
Strong communication skills, with the ability to translate technical concepts for non-technical stakeholders and vice versa.
Strong project management skills, with the ability to understand technical asks and develop project plans.
Backend development experience with C# / .NET and SQL/T-SQL, including custom table design, querying, and large, stored-procedure-heavy schemas.
Experience with data pipelines and integration work — ETL, migration, deduplication, and backup/disaster recovery best practices.
Familiarity with cloud data and infrastructure tools (e.g., Azure Data Factory, Synapse, Docker/Kubernetes, CI/CD pipelines).
Working knowledge of API and messaging architecture — RESTful design, ORMs, microservices patterns, and message-based systems (e.g., NServiceBus, Azure Service Bus).

Skills

HubSpot Administration
HubSpot CRM Developer
Marketing Hub
Sales Hub
Service Hub
CMS Hub
Workflow Automation
CRM Data Architecture
REST APIs
Webhooks
JSON
Middleware Platforms
Data Mapping
C# / .NET
SQL/T-SQL
ETL
Data Migration
Deduplication
Backup/Disaster Recovery
Azure Data Factory
Azure Synapse
Docker/Kubernetes
CI/CD pipelines
API Architecture
Messaging Architecture
RESTful Design
ORMs
Microservices Patterns
NServiceBus
Azure Service Bus

Location

Downtown, Toronto Headquarters

Work Type

Hybrid
Onsite

Experience Level

5+ years of HubSpot administration experience

Salary/Compensations

$80,000 to $85,000 CAD

Benefits

Competitive compensation package
Strong pay for performance rewards approach
Opportunity to participate in incentive programs
Compensation tied to business and individual performance

About the Company

Kensington delivers the world's most personal travel experiences.
We bring to life each client's desire to travel in a way that's tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination.
The result is a unique journey rich in memories that last a lifetime.

Equal Opportunity

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.