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About the Role

The Sr. Infrastructure Operations Engineer will provide high-quality engineering, implementation, and support across Windows platform, virtualization, storage, SQL Server, and cloud infrastructure (on-premises and Azure). This role serves as the senior technical escalation point for the Infrastructure Operations team and is accountable for the design, resilience, and documented recoverability of the firm’s virtualization, storage, SQL, and cloud platforms. The engineer will also provide technical leadership for SQL Server operational support, availability, performance, maintenance, and recovery.

Responsibilities

Administer, and support the firm’s Azure estate, including Landing Zone, IaaS/PaaS, Entra ID / AAD Connect synchronization, SSO, Conditional Access, and MFA.
Lead workload migrations from on-premises to Azure.
Plan and execute SQL version upgrades and failover-cluster node-evict/rebuild procedures.
Distinguish platform-owned SQL work from application-owned SQL work.
Own the SQL Server platform end to end: installation, patching, and version/edition upgrades.
Manage Always On Availability Groups, failover clustering, and DR runbooks.
Oversee backups, restores, and validated recovery testing.
Serve as first-touch triage for all SQL tickets entering the Operations queue and route application-owned SQL work to the appropriate application team.
Administer vSphere/vCenter across multiple sites.
Own DR replication and recovery plans in Site Recovery Manager, including scheduled failover testing and validated recovery documentation.
Administer Pure Storage and HPE 3PAR arrays: provisioning, capacity and performance management, firmware lifecycle, and replication.
Administer Dell server hardware (OpenManage and Dell blade chassis): firmware lifecycle, hardware fault remediation, and vendor RMA coordination.
Manage SolarWinds: node coverage accuracy, alert tuning, and reduction of alert noise.
Manage the full lifecycle of enterprise application certificates, maintain a renewal calendar, and prevent expiry-driven outages.
Provide depth behind existing primary owners for Active Directory and Exchange On-Premises.
Serve as the senior technical escalation for the Infrastructure Operations team.
Take ownership of major incidents, drive root cause to closure, and publish a written RCA.
Participate in a weekly on-call rotation.

Requirements

Strong hands-on experience with Microsoft SQL Server (2014 through 2022).
Strong hands-on experience with Microsoft-driven server OS technologies Windows Server 2012/2016/2019/2022, including in-place upgrades and failover-cluster methodologies.
Hands-on experience with Azure, PaaS, IaaS, and workload migrations to Azure.
Administration experience of the Virtualization (Azure and on-prem VMware) environment across multiple sites.
Strong hands-on experience with Active Directory (Group Policies, ACL management, etc.), PowerShell scripting.
Strong hands-on experience with Office 365; EOL as well as Exchange on-prem with experience implementing and migrating to Microsoft Teams, SharePoint and OneDrive.
Broad hands-on knowledge of Server Infrastructure and Cloud technologies and other industry-standard techniques and best practices.
Knowledge of applicable practices and laws relating to data privacy and protection.
Ability to conduct research into new technologies and products as required.
High level of analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Highly self-motivated and directed.
Solid project management skills.
Excellent listening skills.
Ability to work within a team-oriented, collaborative environment and independently when applicable.
Strong interpersonal, written, and verbal communications skills.
Strategic and creative thinking.
Strong documentation required.
Communicate with management, peers, and office administrators, and demonstrate strong customer service skills.
College or University degree in a related field or 10+ years equivalent work experience.
A minimum of 7 years of hands-on infrastructure engineering experience, including at least 3 years in a senior or escalation capacity.
Broad hands-on knowledge of server infrastructure, SQL Server, and cloud technologies, and other industry-standard techniques and best practices.
Demonstrated ability to act as a final technical escalation point — calm, methodical, and decisive under major-incident pressure.
Ability to produce documentation another engineer can execute without assistance.

Skills

Windows Server 2012/2016/2019/2022
Azure
PaaS
IaaS
VMware
SQL Server
Active Directory
PowerShell scripting
Office 365
Exchange on-prem
Microsoft Teams
SharePoint
OneDrive
1Password
Barracuda
Atlassian Jira
LanSweeper
Dell hardware
OpenManage Enterprise
Intune
Pure Storage
SolarWinds
Varonis
Veeam
Visio diagram
ITIL
Agile
Microsoft Azure Administrator (AZ-104)
Azure Solutions Architect (AZ-305)
Azure Database Administrator Associate (DP-300)
VMware VCP-DCV
ITIL Foundation

Location

Nationwide

Work Type

Full-time

Experience Level

Senior
10+ years equivalent work experience
7 years of hands-on infrastructure engineering experience
3 years in a senior or escalation capacity

Education Level

College or University degree in a related field
Bachelor’s degree in Computer Science or a related field
Equivalent practical experience

Salary/Compensations

$120,000—$165,000 USD

Benefits

401(k) retirement savings plan
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401k match
Generous PTO plan
Access to corporate discount plans

About the Company

At Wilson Elser, we are redefining what it means to work at a national law firm.
With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect.
We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Equal Opportunity

Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.
It is the Firm's policy that employment will be based on merit, qualifications, and competence.
Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.
Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.
You may review our Accessibility Policy here.
California Residents may review our CCPA notice for applicants and employees here.