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About the Role
The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners, and Customer Success. The goal is to be responsible for free trials, increase win rate and deal size, and maintain/increase product knowledge in NewBiz & CS departments. The SE also assists with pre- and post-sales activities and tracks them via Salesforce.
Responsibilities
- Set up and run new trials.
- Participate in pre-sales activities coordinated by sales reps.
- Coordinate pre-sales activities with allocated sales reps.
- Work closely with Support, Customer Success, Sales Ops, and New Bizz.
- Maintain and update trial reporting.
- Assist CS in technical solutions for upsells and renewals.
- Enterprise prioritization including troubleshooting.
- Refresher & scope training for trials & supporting modular trials on Ents accounts.
- CS winback trials.
- Sales clinic: Personalized sessions with reps to address hard-to-convert leads with technical blockers.
- Automation health checklist: Ensure self-inviter methods are used only as a last resort and all other automation methods are explored before passing to CS.
- Presales framework for deals over a certain value: Ensure the client knows the technology used, and the time required for automation & integration.
Requirements
- Experience in a similar technical role.
- A good understanding of e-commerce, social media, and SEO, ideally from a company working with SAAS or E-commerce.
- Experience using Salesforce.
- Have a good understanding of HTML and JavaScript.
- Technical support and troubleshooting experience.
- A doer who takes pride in providing a high level of service and delivering a consistent performance.
- Ability to work in a team selling environment.
- Self-motivated, goal-oriented with enthusiasm and commitment to achievement.
- Experience and understanding of REST API or similar (training provided).
- Knowledge of scripting or other software development experience.
Skills
- HTML
- JavaScript
- Salesforce
- REST API
- Scripting
- Software development
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Competitive compensation package + bonus
Benefits
- Flexible working options
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year
- Rich learning and development opportunities
- Comprehensive health package
- Pension
- Full access to Headspace
- Paid parental leave
- Central office with a coffee bar, canteen, and table tennis
- Regular opportunities to connect and get to know your fellow Trusties
- Opportunity to join the Trustpilot Social Club
- Employee discounts to restaurants and shops
About the Company
- Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.
- Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
- Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.
- We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
- We’re driven by connection. It’s at the heart of what we do.
- Our culture keeps things fresh –– it’s built on the relationships we create.
- We talk, we laugh, we collaborate and we respect each other.
- We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
- With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
- Our purpose to help people and businesses help each other is a tall order, but we keep it real.
- We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
- A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.
- If you’re ready to grow, let’s go.
- Join us at the heart of trust.
Equal Opportunity
- Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
- Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
- Together, we are the heart of trust.
- Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.
- Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
- If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.