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About the Role

This role supports the Facilities Operations and Maintenance Team, and the Environment, Health, and Safety Team by coordinating vendor support for repairs, inspections, and maintenance services. The position involves managing work orders, communicating with partners and vendors, soliciting quotes, verifying invoices, and updating work order statuses.

Responsibilities

• Receive, dispatch, and follow up on maintenance work orders.
• Communicate with business partners and vendors.
• Solicit quotes for services.
• Verify invoices and update work order status.
• Provide support to the Facilities Operations and Maintenance Team, and the Environment, Health, and Safety Team.
• Coordinate vendor support for repairs, inspections, and maintenance services.
• Assist employees and vendors with inquiries regarding repairs, invoicing, and maintenance PMs.
• Answer telephones, emails, and written correspondences.
• Monitor and maintain accurate records, databases, and other documents.
• Maintain records of maintenance and other facility activity.
• Provide direction to vendors and ensure compliance with company policies.
• Review and process invoices, ensuring alignment with quoted and contractual rates.
• Provide clerical and project assistance.
• Complete general other duties as directed.
• Perform other duties as assigned.

Requirements

• 4+ years of experience in a fast-paced multi-facility call center environment with a focus on customer service.
• Facilities and/or EHS experience is preferred.
• Experience with CMMS system and/or invoice processing is a plus.
• Must be organized and extremely detail-oriented.
• Strong customer service and problem-solving aptitude.
• Ability to communicate effectively and provide clear, accurate, and simple direction to contractors.
• Efficient time management with demonstrated ability to multi-task.
• Familiarity with Mac platform and Microsoft Office programs.
• Must have good typing skills.
• Strong analytical and problem-solving abilities.
• Must work well under pressure in a demanding environment.
• Strong verbal and written communication skills.

Skills

• Customer service
• Problem-solving
• Communication (verbal and written)
• Organization
• Detail-oriented
• Time management
• Multi-tasking
• Analytical skills
• Work under pressure

Experience Level

• 4+ years

Education Level

• Some college, technical training or equivalent work experience required.