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About the Role

The Audiology Administrator supports the daily operations of the Audiology Department by coordinating patient scheduling, documentation, communication, and compliance processes. This role serves as a central administrative resource for audiologists and external partners, ensuring smooth clinical service delivery and an exceptional patient experience across all RHSC locations.

Responsibilities

• Serve as the primary point of contact for auditory processing evaluation scheduling, coordinating with reception for reschedules and across RHSC campuses.
• Maintain electronic medical records (EMR) with accuracy and timeliness.
• Coordinate inventory and supplies for hearing aids, accessories, and audiologic testing materials.
• Support outreach and community events by organizing logistics, materials, and follow-up communications.
• Maintain confidentiality and uphold HIPAA and RHSC privacy standards.
• Undertake projects to support the audiology department within a reasonable timeline.
• Process invoices, confirm correct billing, and submit for rebilling.
• Refill and clean clinical supplies in patient rooms.
• Perform lab maintenance.
• Manage APD scheduling, including locating referrals, registering in EMR, sending paperwork, scheduling appointments, and collecting deposits.
• Manage paperwork and mailings for hearing aid orders, repairs, earmolds, and accessories.
• Charge hearing aid devices and confirm stock availability for next-day appointments.
• Conduct monthly hearing aid inventory for Elmwood and Greece locations.
• Maintain updated Medicaid and manufacturer price lists.
• Update hearing aid software on computers.
• Communicate with billing and reception departments regarding orders, coding, schedule changes, and patient needs.
• Address extraneous tasks such as software upgrade issues, equipment malfunctions, and billing issues.
• Create cheat sheets for reference as needed.
• Coordinate manufacturer trainings.
• Coordinate annual calibrations.
• Request and confirm receipt of medical clearances.
• Serve as backup medical receptionist during staffing challenges, including answering phones, checking patients in/out, scheduling follow-ups, and collecting payments.

Requirements

• High School diploma or GED required.
• Prior experience in a healthcare, audiology, or medical office setting strongly preferred.
• Knowledge of hearing aid technology, audiology services, or medical device dispensing is a plus.
• Strong organizational, multitasking, and communication skills.
• Proficiency with Microsoft Office Suite and EMR systems.
• Attention to detail and ability to maintain accurate records.
• Preferred experience in Audiology or clinic setting - 1 year.
• Excellent customer service skills.
• Ability to multitask.

Skills

• Organizational skills
• Multitasking skills
• Communication skills
• Microsoft Office Suite proficiency
• EMR systems proficiency
• Attention to detail
• Record keeping

Location

• Rochester Hearing & Speech Center

Work Type

• Full-Time
• Office-based
• Clinic-based

Experience Level

• 1 year preferred experience in Audiology or clinic setting

Education Level

• High School diploma or GED
• Associate’s degree in healthcare administration, business, or related field preferred

Salary/Compensations

• $19 to $20 per hour

About the Company

• Rochester Hearing & Speech Center (RHSC) is an organization that provides audiology services.

Equal Opportunity

• Rochester Hearing & Speech Center is an Equal Opportunity Employer. We comply with all applicable federal, state, and local fair employment practices laws and strictly prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic predisposition or carrier status, military status, marital status, domestic violence victim status, or any other status protected under New York State and federal law.