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About the Role

As a ServiceNow Consulting Manager, you will play a leading role in providing authoritative, agile, and efficient solutions for business decision-making to prestigious businesses worldwide. You will lead ServiceNow Transformation teams, showcase your ability to motivate and develop your team, and establish and maintain new client relationships. This role offers opportunities to grow your consulting and team leadership skills, build relationships, and obtain career-defining experiences.

Responsibilities

Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
Shape AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language.
Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Support pre-sales efforts including creating proposals and estimates.
Create high-quality deliverables and project artifacts.

Requirements

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.

Skills

Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Performance analytics and reporting experience.
Employee Center and Workplace Service Delivery experience.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Location

Anywhere in Country

Work Type

Hybrid

Experience Level

4-6 years relevant ServiceNow HRSD project experience
5+ years of Big 4 or equivalent consulting experience
Experience leading teams and supervising others

Education Level

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline
ServiceNow Certified Systems Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Master Architect (CMA)
ServiceNow Certified Technical Architect (CTA)

Salary/Compensations

Base salary range for this job in all geographic locations in the US is $142,600 to $261,500.
Base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.

Benefits

Medical and dental coverage
Pension and 401(k) plans
Wide range of paid time off options
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

About the Company

At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to shape a better working world.
In the digital economy, it takes more than good ideas and strong leadership to thrive.
Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment.
That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.