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About the Role

Under general supervision, this role repairs and maintains fiber and coaxial transport and distribution cable services, including residential and business video, data, telephone, and security. It involves troubleshooting from the headend to customer devices, supporting lower-level technicians, and fulfilling service and installation needs to exceed customer expectations.

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion
• Other tasks may be assigned, as needed to support the infrastructure and team

Requirements

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent
• Must possess and maintain a valid driver’s license in good standing within the state of current residence.
• Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
• Experience working with ISP or “Hot Hands” for ISP
• Experience and/or knowledge of OSP Construction tasks
• An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment.
• Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

Skills

• BDS & BTS certification preferred

Location

• United States

Work Type

• Full-time

Experience Level

• Technician III

Education Level

• High school diploma or equivalent

Salary/Compensations

• $63,581.00 - $104,455.00 / year

About the Company

• Optimum is a leader in the fast-paced world of connectivity.
• Connectivity is now longer a luxury, but a necessity.
• A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
• Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
• At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
• These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking.
• Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them.
• It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Equal Opportunity

• We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
• The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.
• This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
• Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.