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About the Role

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. They build and inspire high-performing teams, manage payroll, train staff, execute visual presentation standards, maintain operational efficiencies, and ensure adherence to the company's mission, standards, and policies.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build sales using effective selling techniques.
• Thank the customer sincerely and invite them to return.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
• Maintain professional attire, demeanor, appearance, and compliance with company dress code.
• Demonstrate sound judgment and decision-making in the best interest of the customer, store team, and business.
• Demonstrate commitment to training and development using all available resources.
• Show initiative to cross-train in all departments to support leadership bench strength.
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
• Lead and execute company directives within appropriate time frames.
• Develop strong relationships with Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the POS.
• Champion new product launches by becoming the material expert.
• Ensure all marketing and promotion signage is up to date and correctly placed.
• Act on all means of communication (Smart Sheet, email, etc.) in a timely manner.
• Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
• Perform management functions including opening/closing the store, POS management, sales floor coordination, and break scheduling.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
• Complete all tasks and directives as assigned by the Store Team Leader, Merchandiser, or District Manager.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Demonstrate ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to work well and be a leader in a team environment.
• Possess resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
• Ability to work autonomously with strong attention to detail.
• Ability to lift and mobilize medium to large items up to 50 lbs., utilizing appropriate safety techniques.
• Willingness to travel to new store openings and store remodels.

Skills

• G.U.E.S.T. service approach
• World Class Service
• Product knowledge
• Selling techniques
• Customer loyalty building
• Team motivation
• Positive work environment contribution
• Ethical behavior
• Open communication
• Confidentiality
• Decision making
• Training and development
• Cross-training
• Merchandising
• Operational tasks
• Visual presentation standards
• Sales and Service Leader behaviors
• Hallmark Crown Rewards Program
• TPS customer capture
• Store events
• Microsoft Office proficiency
• POS Systems proficiency

Location

• Amherst, NY

Work Type

• Full Time
• Onsite

Experience Level

• Management

Salary/Compensations

• $18.50 - $27.00 Hourly

About the Company

• TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
• Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.

Equal Opportunity

• TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.