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About the Role

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. This role involves building and inspiring high-performing teams, managing payroll, training staff, executing visual presentation standards, and maintaining operational efficiencies.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer sincerely and invite them to return.
• Build customer loyalty by being friendly, attentive, and respectful.
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
• Demonstrate sound judgment in decision-making for the customer, store team, and business.
• Participate in training and development, utilizing all available resources.
• Cross-train in all departments to support leadership bench strength.
• Train and coach associates on merchandising, operational tasks, company expectations, and GUEST service standards.
• Lead and execute company directives within appropriate time frames.
• Develop strong relationships with Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the Point of Sale.
• Champion new product launches by becoming the material expert.
• Ensure all marketing and promotion signage is up-to-date and correctly placed.
• Act upon all means of communication (Smart Sheet, email, etc.) in a timely manner.
• Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
• Perform management functions including opening and closing the store, POS management, sales floor management, and coordinating breaks.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Demonstrate ability to multitask while being attentive to customers.
• Ability to adapt to and embrace change.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to work well and be a leader in a team environment.
• Professional attire, demeanor, appearance, and compliance to company dress code required.
• Possess resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
• Ability to work autonomously while paying strong attention to detail.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

Skills

• G.U.E.S.T. service approach
• World Class Service
• Customer service
• Sales techniques
• Visual merchandising
• Operational efficiency
• Team leadership
• Training and coaching
• Microsoft Office
• POS Systems

Location

• Amherst, NY

Work Type

• Full Time
• Onsite

Experience Level

• Management

Education Level

• College degree preferred

Salary/Compensations

• $18.50 - $27.00 Hourly

About the Company

• TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
• Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.

Equal Opportunity

• The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.