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About the Role

Hello Patient is seeking a Technical Project Manager to oversee complex customer deployments, acting as a liaison between customers, product management, engineering, and account management. This role ensures efficient project execution, stakeholder alignment, and successful customer launches and scaling. The ideal candidate is highly technical, organized, and adept at managing complex environments, translating technical details into actionable plans to support strategic customer initiatives.

Responsibilities

Coordinate complex customer deployments end-to-end, from kickoff through launch and expansion.
Build and manage project plans, timelines, milestones, dependencies, and risk tracking.
Drive project cadence through weekly updates, status reporting, and clear ownership across internal teams.
Identify blockers, drive resolution, and ensure teams stay aligned toward launch goals.
Manage multiple deployments simultaneously while maintaining a high bar for execution and customer experience.
Drive technical execution across teams by partnering with AI Agent Product Managers, Engineering, Conversational Design, QA, and Account Management.
Assist with customer requirements gathering and content collection needed to support deployment.
Translate customer requirements into clear technical workstreams and execution plans.
Set up and configure telephony systems as part of customer deployments.
Set up agent campaigns and self-service workflows based on customer requirements.
Participate in agent testing, validation, and soft-launch deliveries to ensure deployment readiness.
Understand APIs, webhooks, integrations, data flows, and telephony workflows to help teams navigate technical complexity.
Create and maintain project documentation, tickets, and workflows in tools like Linear to ensure teams have clarity on priorities and next steps.
Support technical discovery by helping teams evaluate feasibility, scope, tradeoffs, and dependencies.
Partner with enterprise customers, serving as a trusted advisor to customer stakeholders, including operators, technical teams, and executive leaders.
Lead deployment meetings, communicate progress, and manage expectations throughout the customer journey.
Help customers navigate complex technical decisions and tradeoffs.
Partner with internal teams to determine when requests require additional scope, resources, or alternative solutions.
Build confidence with customers by bringing structure and clarity to complex deployments.
Build scalable deployment processes by creating repeatable frameworks, templates, and best practices.
Identify opportunities to improve deployment speed, quality, and customer outcomes.
Build documentation and operating processes that enable the team to scale as customer volume grows.

Requirements

4+ years of experience in technical project management, technical program management, solutions delivery, or enterprise implementations.
Experience managing complex B2B SaaS deployments involving multiple technical stakeholders and dependencies.
Strong project management skills with the ability to drive timelines, manage risks, and coordinate cross-functional teams.
Excellent communication skills with experience partnering directly with customers and executive stakeholders.
Technical understanding of APIs, webhooks, integrations, and software systems.
Experience working closely with Product and Engineering teams to deliver customer-facing solutions.
Strong ownership mindset with the ability to operate independently in a fast-paced startup environment.
Ability to work onsite in Austin, Texas.
Experience with healthcare technology, AI products, SaaS platforms, or integration-heavy software.
Experience with telephony systems, voice platforms, EHR integrations, workflow automation, or enterprise software deployments.
PMP certification or formal project management training.
Experience using Linear, Jira, or similar project management tools.
Experience managing enterprise customers with complex technical requirements.
AI-native mindset - you leverage AI tools to improve productivity and execution.

Skills

Technical Project Management
Technical Program Management
Solutions Delivery
Enterprise Implementations
B2B SaaS Deployments
Stakeholder Management
Risk Management
Cross-functional Team Coordination
Customer Communication
Executive Communication
API Understanding
Webhook Understanding
Integration Understanding
Software Systems Understanding
Product Collaboration
Engineering Collaboration
Ownership Mindset
Startup Environment Adaptability
Healthcare Technology
AI Products
SaaS Platforms
Telephony Systems
Voice Platforms
EHR Integrations
Workflow Automation
Enterprise Software Deployment
PMP Certification
Linear
Jira
AI Tools

Location

Austin, Texas

Work Type

Onsite

Experience Level

4+ years of experience

Education Level

PMP certification or formal project management training

Salary/Compensations

$100K–$170K

Benefits

Meaningful ownership in a fast-growing healthtech startup

About the Company

Hello Patient is transforming healthcare communication through advanced conversational AI.
The founding team has experience scaling Carbon Health's technology during hypergrowth.
The AI platform proactively engages patients through calls and texts, resolving interactions from scheduling to billing to retention.
The technology integrates with existing healthcare infrastructure and is built with security and compliance at its core.
Backed by Scale and 8VC.