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About the Role

The Senior Analyst, within GBO Strategy & Operations, is crucial for driving operational performance, workflow optimization, and strategic alignment across the enterprise. As an early team member, you will help establish new frameworks, playbooks, and service models. This is an analytical, diagnostic, and facilitation role focused on process redesigns, operational diagnostics, metrics frameworks, and strategic handoffs to ensure business value delivery.

Responsibilities

Lead structured working sessions, interviews, and observations to map current-state workflows, swimlanes, decision rights, and pain points.
Redesign end-to-end processes to remove bottlenecks, eliminate friction, establish clear handoffs, and define human-vs.-technology task allocation.
Evaluate business pain points to translate future-state designs into clear automation, technology, or AI recommendations.
Prepare handoff packages for Tech teams with recommendations.
Conduct root-cause analysis, identify operational risks, and establish process baselines.
Audit existing platforms and prototype lightweight solutions, including experimenting with AI tools.
Help build and scale Process Mapping templates, playbooks, and self-service enablement resources.
Embed metric frameworks, establish baselines, and support the development of dashboards to track performance and ROI.
Support GBO program reporting, OKR tracking, and status dashboards.
Own execution of the Innovation Pairing Program, including administration of communications, meetings, and operating cadences.
Partner across Business Units, GBO PMO, Tech, and Organizational Development to align process recommendations with strategic roadmaps.
Facilitate and execute core GBO operational rhythms, including executive deck creation, quarterly all-hands coordination, leadership offsite planning, and weekly status updates.

Requirements

3+ years of experience in Business Analysis, Process Optimization, Strategy & Ops, or Management Consulting in a technology-adjacent environment.
Demonstrated experience writing business requirements documents, process maps, user stories, or functional specifications.
Exceptional facilitation and communication skills to drive cross-functional alignment.
Enthusiasm for helping build a new team function from the ground up.
Hands-on experience with project tracking tools such as Jira.
Comfort working within established SDLC or agile delivery frameworks.
Experience with at least one AI or automation platform in a professional setting.

Skills

Business Analysis
Process Optimization
Strategy & Ops
Management Consulting
Business Requirements Documents
Process Maps
User Stories
Functional Specifications
Facilitation
Communication
Jira
SDLC
Agile Delivery Frameworks
AI Platforms
Automation Platforms

Location

Work Type

Hybrid
Full-time

Experience Level

Senior

Salary/Compensations

$75,000 - $95,000

Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

About the Company

Dow Jones is a global provider of business news and data.
The Global Business Operations Strategy & Operations team is a dynamic, newly established function driving organizational clarity, operational efficiency, and execution across Dow Jones.
Operating as a high-impact Center of Excellence (COE), this new team combines strategic execution—such as OKRs, operating cadences, dashboards—with process optimization.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
EEO/Disabled/Vets
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.