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About the Role

We seek a dedicated Medical Office Administrator (MOA) to join our dynamic team. This pivotal role involves managing daily clinic operations, promoting a range of specialized services, and contributing to the clinic's growth. The MOA serves as the first point of contact for the clinic, providing essential support and fostering team unity.

Responsibilities

• Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere.
• Manage appointments, phone calls, and patient inquiries efficiently.
• Maintain patient records, ensure confidentiality of sensitive information and adhere to privacy policies.
• Perform administrative tasks, such as filing paperwork and processing medical records.
• Provide information to patients about clinic services, policies, and procedures.
• Process billing and insurance claims accurately and handle financial transactions with discretion.
• Operate independently, proficiently managing Electronic Medical Records (EMR) and administrative tasks.
• Engage in team-building and goal-setting activities to contribute to a positive work environment and achieve clinic objectives.

Requirements

• Associate’s Degree in MOA or Bachelor's Degree in healthcare management or any management Degree
• Additional vocational training or certification in medicine is preferred
• 3+ years as a Medical Office Administrator
• Proficient in medical terminology and healthcare procedures.
• Detail-oriented, especially in managing patient information and billing.
• Competent in basic computer applications for administrative duties.
• Strong communication skills for effective patient and team interactions.
• Committed to excellent customer service, ensuring a positive patient experience.
• Knowledgeable about patient privacy laws (e.g., HIPAA) and ethical healthcare practices.

Skills

• Medical terminology
• Healthcare procedures
• Patient information management
• Billing
• Basic computer applications
• Communication skills
• Customer service
• Patient privacy laws (HIPAA)
• Ethical healthcare practices
• Electronic Medical Records (EMR)

Experience Level

• 3+ years

Education Level

• Associate’s Degree in MOA
• Bachelor's Degree in healthcare management or any management Degree
• Vocational training or certification in medicine

Benefits

• Vacation Time
• Health and Dental Benefits
• Opportunities for career growth

About the Company

• At CHARM Fertility, we aim to become the leading total women’s healthcare destination.
• We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do.
• We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team.
• Our path ahead is one of miracles and heart.
• Every day, you will be creating special moments for our patients.

Equal Opportunity

• Charm Fertility provides equal employment opportunities (EEO), and we welcome candidates from all abilities and backgrounds.
• We are compliant with AODA legislation and will comply with the accessibility needs of our candidates.
• Please indicate if you require any accommodations throughout the hiring process.