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About the Role

The Enterprise Solutions Developer designs, develops, tests, and supports enterprise technology solutions to enhance member engagement, employee productivity, and operational efficiency. This hands-on role focuses on Salesforce Financial Services Cloud development, with secondary responsibilities in Experience Cloud, MuleSoft integrations, and Marketing Cloud. The position partners with stakeholders to translate business requirements into scalable technical solutions, advancing the Credit Union's digital strategy.

Responsibilities

Design, develop, test, and deploy solutions within Salesforce Financial Services Cloud using Apex, Lightning Web Components (LWC), Flow, SOQL, SOSL, and declarative platform capabilities.
Develop custom workflows, automation, business logic, user interfaces, and data processes that support business objectives and operational efficiency.
Configure and extend Financial Services Cloud functionality, including householding, relationship management, service processes, and member engagement workflows.
Develop solutions that align with established architecture patterns, security standards, and Salesforce best practices.
Troubleshoot, diagnose, and resolve application defects, performance issues, and technical challenges.
Participate in peer code reviews to ensure solution quality, maintainability, and adherence to development standards.
Develop and support integrations between Salesforce and enterprise applications using MuleSoft, APIs, web services, and modern integration patterns.
Build and maintain REST and SOAP-based services, data mappings, and system interfaces.
Support enterprise data exchange requirements across CRM, core systems, digital banking, marketing platforms, and other business applications.
Investigate and remediate integration failures, data discrepancies, and performance issues.
Partner with engineers and vendors to implement integration enhancements and reusable service patterns.
Support development initiatives related to Experience Cloud, Marketing Cloud integrations, Marketing Cloud Intelligence, and related customer engagement technologies.
Develop data synchronization processes, automation support components, APIs, and platform integrations supporting customer engagement activities.
Assist with implementation and ongoing enhancement of marketing analytics, customer data, and engagement capabilities.
Support future Salesforce Data Cloud/Data360 initiatives through development, data integration, and solution implementation activities.
Collaborate with business and marketing teams to enable digital engagement objectives through technology solutions.
Develop and execute unit, system, regression, and integration testing activities to ensure solution quality and stability.
Participate in CI/CD processes, source code management, deployment automation, and release activities.
Support sprint planning, backlog refinement, and Agile delivery practices.
Ensure all development activities comply with enterprise change management, security, governance, and regulatory requirements.
Maintain technical documentation, including solution designs, configuration details, deployment procedures, and support documentation.
Partner with business stakeholders, analysts, engineers, and vendor resources to refine requirements and deliver effective solutions.
Participate in solution design discussions and provide technical recommendations regarding Salesforce capabilities and development approaches.
Remain current on Salesforce platform releases, development frameworks, and emerging ecosystem capabilities.
Identify opportunities to improve platform performance, development efficiency, user experience, and solution maintainability.
Perform all other duties as assigned.

Requirements

4 to 6 years of experience in enterprise application development, CRM development, software engineering, or platform development roles.
Experience developing solutions on the Salesforce platform using Apex, Lightning Web Components, Flow, and Salesforce APIs.
Experience supporting Salesforce Financial Services Cloud, Sales Cloud, or Service Cloud environments.
Experience with API development, enterprise integrations, and MuleSoft or comparable middleware platforms.
Experience working within Agile software development methodologies.
Experience with CI/CD tools, source control systems, and structured release management practices.
Experience supporting customer engagement, marketing technology, or digital experience platforms is preferred.
Experience within financial services or a regulated industry is preferred.
Work involves frequent interaction with internal stakeholders, cross-functional technology teams, vendors, and implementation partners.
Ability to communicate technical concepts effectively, build collaborative working relationships, and contribute to successful project delivery.
Discussions may involve confidential information and require diplomacy, sound judgment, and professionalism.
Strong analytical, troubleshooting, and problem-solving capabilities.
Ability to manage competing priorities and deliver quality solutions within established timelines.
High level of accountability, professionalism, collaboration, and attention to detail.
All candidates will be subject to a background check to determine employment eligibility.
For roles that require an NMLS you may be subject to a credit check.

Skills

Salesforce Platform
Apex
Lightning Web Components (LWC)
Flow
SOQL
SOSL
Salesforce APIs
Financial Services Cloud (FSC)
Experience Cloud
MuleSoft
Marketing Cloud
Marketing Cloud Intelligence
Data Cloud/Data360
API development
Enterprise integrations
REST
SOAP
DevOps
CI/CD
Git
Azure DevOps
Agile software development methodologies
Technical documentation
Verbal and written communication skills

Location

Syracuse, NY

Work Type

Hybrid

Experience Level

4-6 years

Education Level

Bachelor's degree in Information Systems, Computer Science, Software Engineering, or a related field is preferred.
Salesforce Platform Developer I certification is strongly preferred.
Salesforce Platform Developer II, Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud, or MuleSoft certifications are desirable.
Equivalent combinations of education, certifications, and professional experience are encouraged.

Salary/Compensations

$47.46-71.17 per hour

Benefits

Medical and Dental Insurance
401K with Employer Match
Holiday Pay
Paid Time Off

About the Company

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars: World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, Shared Value in the Community.
A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Equal Opportunity

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
Federal Labor Law Posters
New York Labor Law Poster
Employment Eligibility Notices
E-Verify
Right to Work
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below: a) Fax: 315.455.5423 b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: 800.462.5000