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About the Role

Provide clerical support for Public Transit and Fixed Route Transportation, ensuring efficient operations and excellent customer service.

Responsibilities

• Maintain the filing system for the Transportation Department.
• Prepare daily, weekly, and monthly reports on vehicles and related equipment.
• Coordinate with partners like Volunteer Transportation Center and the Mobility Manager on programs to enhance public transportation ridership.
• Maintain the work order system and process purchases through online systems.
• Process confidential matters based on customer and driver feedback.
• Assist with daily driver scheduling and vehicle routing, including substitutions.
• Serve as a front-line customer service representative for rider inquiries and concerns.
• Monitor monthly mileage reports for all agency vehicles.
• Utilize office technology and computer programs effectively.
• Act as a professional and positive team member, interacting with customers, vendors, partners, and staff.
• Adhere to Agency Policy and procedure guidelines, Code of Conduct, and safety guidelines.
• Support transportation routes as a driver when needed.
• Perform other duties as assigned, which may change with or without notice.

Requirements

• High School Diploma or equivalent required.
• Previous experience with Excel, Word, and Microsoft Office.
• Valid Driver's License required.
• Authorized to work in the United States.
• Pass all background clearances.
• Obtain 19-A Record Keeper Certification within 6 Months of Employment.

Skills

• Microsoft Office Suite (Excel, Word)
• Microsoft Office
• Computer programs (Microsoft, Passio, Fleetio, GPS systems, Excel)
• Customer service
• Problem-solving
• Communication
• Time Management
• Work Independently
• Ethical Conduct

Location

• Office environment

Work Type

• Full-time
• Flexible schedule

Experience Level

• Entry-level

Education Level

• High School Diploma or equivalent

Benefits

• Non-discriminatory consideration for promotion and job advancement
• Non-discriminatory assignments, rates of pay, promotions, transfers, training, termination, accessibility, working conditions, and benefits

About the Company

• The Arc Jefferson – St. Lawrence provides equal opportunity in all aspects of employment.

Equal Opportunity

• The Arc Jefferson – St. Lawrence has and will continue to provide all employees and applicants’ equal opportunity in the manner provided by law in all aspects of employment regardless of their age, race, creed, color, national origin, sexual orientation, disability, genetic predisposition, or carrier status, or marital status.
• Individuals will be recruited, referred for hiring consideration, and employed with regards to the positive and appropriate utilization of their skills and capabilities.
• Qualified employees will be afforded non-discriminatory consideration for promotion and job advancement, and there will be no discrimination with regards to assignments, rates of pay, promotions, transfers, training, termination, accessibility, working conditions, and benefits.