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About the Role

The Enterprise Solutions Developer designs, develops, tests, and supports enterprise technology solutions to enhance member engagement, employee productivity, and operational efficiency. This hands-on role focuses on Salesforce Financial Services Cloud development, with secondary responsibilities in Experience Cloud, MuleSoft integrations, Marketing Cloud, and future Data Cloud capabilities. The developer collaborates with stakeholders to translate business requirements into scalable, secure, and maintainable technical solutions, leveraging Salesforce platform technologies and modern development practices. This position advances the Credit Union's digital strategy by delivering high-quality solutions that improve member experience and employee effectiveness.

Responsibilities

Design, develop, test, and deploy solutions within Salesforce Financial Services Cloud using Apex, Lightning Web Components (LWC), Flow, SOQL, SOSL, and declarative platform capabilities.
Develop custom workflows, automation, business logic, user interfaces, and data processes that support business objectives and operational efficiency.
Configure and extend Financial Services Cloud functionality, including householding, relationship management, service processes, and member engagement workflows.
Develop solutions that align with established architecture patterns, security standards, and Salesforce best practices.
Troubleshoot, diagnose, and resolve application defects, performance issues, and technical challenges.
Participate in peer code reviews to ensure solution quality, maintainability, and adherence to development standards.
Develop and support integrations between Salesforce and enterprise applications using MuleSoft, APIs, web services, and modern integration patterns.
Build and maintain REST and SOAP-based services, data mappings, and system interfaces.
Support enterprise data exchange requirements across CRM, core systems, digital banking, marketing platforms, and other business applications.
Investigate and remediate integration failures, data discrepancies, and performance issues.
Partner with engineers and vendors to implement integration enhancements and reusable service patterns.
Support development initiatives related to Experience Cloud, Marketing Cloud integrations, Marketing Cloud Intelligence, and related customer engagement technologies.
Develop data synchronization processes, automation support components, APIs, and platform integrations supporting customer engagement activities.
Assist with implementation and ongoing enhancement of marketing analytics, customer data, and engagement capabilities.
Support future Salesforce Data Cloud/Data360 initiatives through development, data integration, and solution implementation activities.
Collaborate with business and marketing teams to enable digital engagement objectives through technology solutions.
Develop and execute unit, system, regression, and integration testing activities to ensure solution quality and stability.
Participate in CI/CD processes, source code management, deployment automation, and release activities.
Support sprint planning, backlog refinement, and Agile delivery practices.
Ensure all development activities comply with enterprise change management, security, governance, and regulatory requirements.
Maintain technical documentation, including solution designs, configuration details, deployment procedures, and support documentation.
Partner with business stakeholders, analysts, engineers, and vendor resources to refine requirements and deliver effective solutions.
Participate in solution design discussions and provide technical recommendations regarding Salesforce capabilities and development approaches.
Remain current on Salesforce platform releases, development frameworks, and emerging ecosystem capabilities.
Identify opportunities to improve platform performance, development efficiency, user experience, and solution maintainability.
Perform all other duties as assigned.

Requirements

4 to 6 years of experience in enterprise application development, CRM development, software engineering, or platform development roles.
Experience developing solutions on the Salesforce platform using Apex, Lightning Web Components, Flow, and Salesforce APIs.
Experience supporting Salesforce Financial Services Cloud, Sales Cloud, or Service Cloud environments.
Experience with API development, enterprise integrations, and MuleSoft or comparable middleware platforms.
Experience working within Agile software development methodologies.
Experience with CI/CD tools, source control systems, and structured release management practices.
Experience supporting customer engagement, marketing technology, or digital experience platforms is preferred.
Experience within financial services or a regulated industry is preferred.
A bachelor's degree in Information Systems, Computer Science, Software Engineering, or a related field is preferred.
Salesforce Platform Developer I certification is strongly preferred.
Salesforce Platform Developer II, Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud, or MuleSoft certifications are desirable.
Equivalent combinations of education, certifications, and professional experience are encouraged.
Work involves frequent interaction with internal stakeholders, cross-functional technology teams, vendors, and implementation partners.
Ability to communicate technical concepts effectively, build collaborative working relationships, and contribute to successful project delivery.
Discussions may involve confidential information and require diplomacy, sound judgment, and professionalism.
Strong proficiency with Salesforce development tools and technologies, including Apex, LWC, Flow, SOQL, SOSL, and Salesforce APIs.
Understanding of Salesforce Financial Services Cloud data models and platform capabilities.
Working knowledge of Experience Cloud and customer engagement platform concepts.
Experience with REST and SOAP APIs, integration patterns, and enterprise system connectivity.
Familiarity with MuleSoft development and API-led architecture principles.
Understanding of DevOps practices, CI/CD pipelines, Git, and Azure DevOps.
Knowledge of software development lifecycle (SDLC) methodologies and Agile delivery frameworks.
Strong analytical, troubleshooting, and problem-solving capabilities.
Ability to manage competing priorities and deliver quality solutions within established timelines.
Strong verbal and written communication skills, including technical documentation.
High level of accountability, professionalism, collaboration, and attention to detail.
The employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear.
The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.

Skills

Apex
Lightning Web Components (LWC)
Flow
SOQL
SOSL
Salesforce APIs
Financial Services Cloud
Experience Cloud
MuleSoft
Marketing Cloud
Data Cloud
REST APIs
SOAP APIs
API development
Enterprise integrations
Agile software development methodologies
CI/CD tools
Source control systems
DevOps practices
Git
Azure DevOps
Software development lifecycle (SDLC)
Troubleshooting
Problem-solving
Verbal communication
Written communication
Technical documentation

Location

Syracuse, NY

Work Type

Hybrid

Experience Level

4 to 6 years

Education Level

Bachelor's degree in Information Systems, Computer Science, Software Engineering, or a related field preferred
Salesforce Platform Developer I certification strongly preferred
Salesforce Platform Developer II, Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud, or MuleSoft certifications desirable
Equivalent combinations of education, certifications, and professional experience encouraged

Salary/Compensations

$. Actual compensation will be determined based on factors such as experience, education, and relevant qualifications.

About the Company

The Enterprise Solutions Developer role is within a Credit Union.