Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Spa Front Desk Receptionist will develop strong relationships, warmly welcome clients, and handle inquiries. This role may also involve processing transactions, managing money, and contributing to facility cleanliness.

Responsibilities

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining established standards.
• Adheres to facility and Arch Amenities Group policies.
• Reports any incident or accident to the Facility Manager.
• Submits all required paperwork and financial reporting.
• Develops and maintains accurate department maintenance procedures and checklists.
• Maintains a monthly inventory of supplies and/or products.
• Becomes knowledgeable about the facility and its amenities to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure the facility is safe and secure at all times.
• Greets each guest with a smile and direct eye contact.
• Offers to make reservations, find directions, or look up phone numbers for members and guests.
• Uses time efficiently by checking equipment, locker rooms, gift shop stocks, and inventory.
• Ensures proper coverage when leaving the area.
• Keeps the work area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift.
• Maintains and updates staff communication books.
• Informs the facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs.
• Makes reservations for spa services and personal training.
• Receives payments for goods and services and properly accounts for money.
• Reconciles daily sales, deposits, and receipts.
• Assists staff with lifting and storing facility equipment, furniture, and products.
• Performs additional duties as assigned.

Requirements

• High school diploma required; college degree preferred.
• Customer service experience.
• Previous experience handling money.
• Excellent communication, customer service skills, and work ethic.
• Efficient, well-organized, and able to handle multiple duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic, and motivational.
• Strong team player.
• Proficient in appropriate computer skills and office equipment.
• Ability to lift 25 lbs.
• Availability to work nights, weekends, and holidays.
• Availability to stand for long periods of time.
• Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• Must be able to perform the essential functions of the position.
• Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Skills

• Customer service
• Handling money
• Communication
• Work ethic
• Organization
• Time management
• Computer proficiency
• Office equipment proficiency

Location

• 1 Hotel Brooklyn Bridge

Work Type

• Full-time
• Non-Exempt

Education Level

• High school diploma
• College degree preferred

About the Company

• Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.
• Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
• We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging.
• Our mission is to create spaces where people thrive.
• With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
• The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology.
• Everything we do is designed to create lasting value and measurable impact.
• If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose.
• Join the team shaping the future of the amenity experience.

Equal Opportunity

• Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
• Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities.
• Please let your recruiter know if you need accommodation at any point during the interview process.