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About the Role

The Client Care Coordinator (MSW) is responsible for improving access to mental health services in the shelter and for assisting families that are homeless with navigating multiple systems and coping with the stressors and anxiety induced by homelessness.

Responsibilities

• Completes a comprehensive biopsychosocial assessment with each family to understand strengths and service needs.
• Provide short-term counseling, crisis intervention, risk assessment, safety planning, and psychoeducation for families.
• Collaborates with ACS and/or preventive services agency when a family is child welfare involved; participates in ACS conferences to advocate for the family.
• Makes referrals and appropriate linkages.
• Facilitates group work (e.g. with young people, with fathers).
• Communicates and collaborates with service providers to enhance engagement and ensure quality.
• Provides education/training to other staff.
• Facilitates quarterly family meetings (with the family and shelter staff) to discuss planning efforts and progress.
• Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
• Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

Requirements

• Master’s Degree in Social work or related field
• Licensure (LMSW) or within three months of hire.
• Certification in First Aid, CPR
• Knowledge of child and adolescent development, emotional/behavioral health, mental health, parent-child relationships family dynamics, and diagnostic classification.
• Strong expertise in strength-based, solution-focused, and family-centered practice.
• Knowledge of guidelines, policies, and regulations relating to child welfare, safety, permanency, and well-being.
• Knowledge and experience working with diverse cultures and ethnicities.
• Knowledge and experience with workgroup.
• Exceptional written and oral communication skills.
• 2 years related experience.
• Previous work experience with homeless population, MICA, or Veterans community
• Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
• Excellent verbal and written communication skills.
• Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
• Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops.
• Grasping: Applying pressure to an object with the fingers and palm.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment.
• Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally.
• Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work.

Skills

• Customer Service Orientation
• Problem Solving
• Systems Thinking
• Planning / Organization
• Service and Teamwork
• Oral Communication
• Written Communication
• Ethics
• Dependability
• Initiative
• Bilingual is preferred

Location

• Onsite

Work Type

• Full Time

Experience Level

• Entry Level
• 2 years related experience

Education Level

• Master’s Degree in Social work or related field
• Licensure (LMSW)
• Certification in First Aid, CPR

About the Company

• Highland Park CDC Employee Handbook