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The Case Manager Supervisor provides direct casework services to clients/residents and oversees Case Managers.

Arranges meetings with newly assigned clients to assess basic needs and develop a service plan.
Conducts a psychosocial assessment to determine the individual needs of the client.
Carries an assigned caseload of residents/clients.
Performs all concrete casework requirements and referrals.
Completes all required paperwork, case management notes, referral sheets, and statistical requirements on a timely basis.
Resolves client incident reports and complaint reports as required.
Participates in all required consumer hearings and discharges.
Tracks client progress, makes periodic reports of each case, and analyzes results of service plans.
Develops and implements a treatment plan; tracks progress and evaluates outcomes.
Makes referrals to appropriate resources to address individual needs; determines eligibility/entitlement for referrals or information.
Participates in weekly supervision meetings for case and administrative consultation.
Handles emergencies as they arise; arranging for medical care or other services.
Attends agency or professional group seminars for on-going development.
Attends staff meetings as requested.
Escorts clients to viewings or appointments as needed.
Updates critical files.
Updates supervisor notes in all case files and case manager files.
Completes audit charts for all case files.
Adheres to all policies and procedures.
Maintains confidentiality of information learned through the course of the job.

Bachelor’s Degree in Social work or related field
Certification in First Aid, CPR
Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
Excellent verbal and written communication skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information in one-on-one and small groups situations outside stakeholders, clients and other employees.
Ability to climb and ambulate stairs (about 10 flights).
Ability to stoop, kneel, crouch, reach, walk, stand, and lift.
Ability to use computer tablet to write reports, notes and document compliance.
Ability to use fingers, hands, arms, and grasp.
Ability to talk and hear.
Ability to feel attributes of objects.
Close visual acuity required for data analysis, computer terminal use, extensive reading, and accuracy checks.
Must be able to perform the essential functions of the job.

Case Manager Supervisor at Highland Park Community Development Corp

Case Manager Supervisor