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About the Role
Braze Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices. The Manager, Solutions Consulting role is a player-coach role that includes managing and hiring Solutions Consultants across Braze’s diverse industry verticals, customer types, and geographic markets. This role is an opportunity to expand on people management and leadership skills, while partnering with Braze’s sales, marketing, security, and product teams.
Responsibilities
- Complete support of teammates across all departments and a real “get it done” attitude for customers.
- Opportunities to be challenged beyond existing capabilities with the full support of teammates and leadership.
- Manage and hire Solutions Consultants across diverse industry verticals, customer types, and geographic markets.
- Serve as a mentor to Solutions Consultants on the team.
Requirements
- Exemplary written and verbal communication skills coupled with unparalleled follow-up skills.
- Demonstrated ability to make people feel heard and understood.
- High level of intellectual curiosity.
- Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
- Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (even just HTML).
Skills
- People management
- Leadership
- Pre-sales Engineering
- Technical Account Management
- Customer Success
- Collaboration
- Communication
- Follow-up
- Intellectual curiosity
- Teamwork
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- Manager
Salary/Compensations
- Expected pay range: $155,000 - $214,000/year
- Expected On Target Earnings (OTE): $222,000 - $305,000/year (including bonus or commission)
Benefits
- Competitive compensation
- Equity grants of restricted stock (RSUs)
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Family services including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Curated in-office employee experience
- Opportunities to give back to the community, including annual Volunteer Week and donation matching
- Employee Resource Groups
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Braze has been consistently recognized as a Leader in marketing technology by industry analysts.
- Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Named a 2026 Best Places to Work by Built In.
- Named a 2025 America’s Greenest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
Equal Opportunity
- Braze strives to create equitable growth and opportunities inside and outside the organization.
- Committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- Encourages candidates to apply even if they don't meet 100% of the criteria.