Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Receptionist, you will be the welcoming face of the hotel, responsible for creating the perfect first impression and providing exceptional service in a professional and efficient manner. You will play a key role in creating memorable moments by efficiently communicating guest preferences and relevant information with every department, aiming to create an environment that feels like home to our guests.
Responsibilities
- Cover various shifts and assist throughout the Front Office as needed.
- Create the perfect first impression for guests.
- Provide exceptional service in a professional and efficient manner.
- Connect with guests and create an environment of home.
- Create memorable moments by efficiently communicating guest preferences and relevant information with every department.
- Be a great team player with a passion for exceptional customer service.
Requirements
- Previous experience within Front Office in a 4* or 5* establishment is essential.
- Experience in the luxury London market is preferred.
- Excellent command of the English language.
- Immaculate grooming standards.
- Ability to work on own initiative is essential.
- Must be eligible to live and work in the UK.
Skills
- Excellent command of the English language
- Second language proficiency (preferred)
- Knowledge of Opera system (preferred)
- Drive for Excellent Customer Service
- Ability to work on own initiative
Location
- London
Work Type
- Full-time
Experience Level
- Previous Front Office experience in a 4* or 5* establishment
Benefits
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
About the Company
- The Lanesborough is awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, located on the doorstep of Hyde Park, a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
- Oetker Hotels are masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance.
- With deep devotion to local culture and community, Oetker Hotels preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Equal Opportunity
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.