Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

MyTutor is seeking Customer Operations Executives to provide excellent support as the company scales. This frontline role involves supporting parents, pupils, tutors, and schools via phone, email, and chat, while also contributing to operational tasks. You will own customer issues, help improve processes, and develop expertise.

Responsibilities

• Own customer contacts end-to-end across live channels (phone, live chat, and email), providing clear, accurate, empathetic responses, and ensuring the customer gets a resolution
• Handle a wide range of queries across all customer groups, adapting communication style to suit different needs, situations, and levels of understanding
• Take responsibility for performance, meeting service level, customer satisfaction, and productivity targets
• Complete essential operational and compliance-related tasks accurately to support the smooth running of the marketplace
• Apply established processes consistently, while raising unclear guidance, inefficiencies, or risks when identified
• Work closely with team lead and peers to manage workload across channels and maintain high service quality during busy periods
• Contribute to improving processes, documentation, or ways of working based on daily observations
• Build deeper expertise in specific areas of Customer Operations over time, based on strengths and interests

Requirements

• Bachelor’s degree
• Strong written and verbal communication skills, with the ability to explain information clearly, calmly, and honestly
• A genuine interest in solving problems and delivering positive outcomes for customers
• Ability to manage competing priorities, stay organised, and work effectively across multiple channels
• High attention to detail, particularly when working with operational or compliance-related processes
• A proactive mindset - comfortable asking questions, flagging issues early, and suggesting improvements
• Willingness to learn new systems, processes, and subject areas, and to take responsibility for building knowledge over time
• Comfortable owning work, acknowledging mistakes, and using feedback to improve
• Safeguarding commitment: understanding and upholding the welfare of children, young people, and adults
• Willingness to undergo an Enhanced DBS Disclosure check with children's barred list check

Skills

• Customer support
• Problem-solving
• Communication
• Organization
• Attention to detail
• Proactiveness
• Adaptability
• Teamwork

Location

• London, Old Street

Work Type

• Full-time
• Hybrid

Experience Level

• Nice to have: Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment

Education Level

• Bachelor’s degree

About the Company

• MyTutor is the UK’s leading online one-to-one tutoring platform and part of the IXL Learning family, aiming to improve education for everyone.
• IXL Learning is the country's largest EdTech company, reaching millions of learners through diverse products like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers (TPT).
• IXL's mission is to create innovative products that make a real, positive difference for learners and educators.
• IXL fosters a unique culture of collaboration, open exchange of ideas, kindness, respect, passion, tenacity, and authenticity.
• IXL values diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience.

Equal Opportunity

• IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.