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About the Role
Ferraro Foods is seeking a detail-oriented, responsive Customer Service Representative to join their team. This role is crucial in connecting customers, sales teams, and operations to ensure order accuracy and issue resolution in a fast-paced environment.
Responsibilities
- Process a high volume of customer orders with accuracy and attention to detail
- Handle inbound and transferred calls, addressing customer inquiries professionally
- Respond to questions regarding products, pricing, delivery, and services
- Support Sales Representatives and internal teams to ensure customer needs are met
- Research and resolve customer issues, including billing discrepancies, order errors, and service concerns
- Serve as a liaison between customers, sales, operations, and transportation teams
- Maintain consistent communication with customers, including follow-up on open items
- Assist with researching account discrepancies, including credits, returns, and pricing issues
- Support coordination of deliveries, pickups, and routing-related inquiries
- Maintain accurate records of customer interactions, transactions, and account activity
- Assist with processing credits, billing adjustments, and related documentation
- Collaborate with internal teams to improve service levels and resolve concerns
Requirements
- 2+ years of customer service, data entry, or administrative experience
- Experience handling high call volume and/or order entry
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to multitask and work in a fast-paced environment
- Problem-solving skills with the ability to research and resolve issues
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
Skills
- Customer Service
- Data Entry
- Administrative Support
- Order Processing
- Call Handling
- Inquiry Response
- Issue Resolution
- Liaison
- Record Keeping
- Billing Adjustments
- Microsoft Office Suite (Outlook, Word, Excel)
- Attention to Detail
- Communication Skills
- Organizational Skills
- Time Management
- Multitasking
- Problem-Solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $23 - $25 per hour
Benefits
- Medical
- Dental
- Vision
- 401(k) with company contribution
- Paid time off
- Paid holidays
- Additional voluntary benefit offerings
About the Company
- Ferraro Foods is a company that supports customers across the food industry.
Equal Opportunity
- Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.