Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role offers the opportunity to take ownership of the day-to-day workplace experience across a busy and high-profile site, leading people, partners, and services to create a safe and welcoming environment. You will oversee the smooth and effective operation of the site, maintaining high standards in service delivery, compliance, sustainability, and operational resilience. Building strong relationships with colleagues across Penguin Random House, DK, and BMG will be key, as will leading and developing a customer-focused Facilities Team.

Responsibilities

Ensure business critical building systems are effectively maintained, tested and supported through robust planned and reactive maintenance arrangements.
Manage the property operating budget, including forecasting, financial control and reporting.
Oversee Facilities projects, alterations and refurbishments, ensuring delivery against agreed scope, cost, programme and risk.
Manage landlord approvals and other requirements associated with building works.
Monitor workplace standards through inspections, audits and quality controls, making sure remedial actions are completed promptly.
Maintain effective emergency response and business continuity arrangements, including support for critical incidents when required.
Use Facilities systems, operational data and performance reporting to monitor service delivery, identify trends and support decision making.
Maintain oversight of Facilities related risks, ensuring appropriate mitigation, escalation and reporting.
Manage outsourced hard and soft FM contracts against agreed SLAs, KPIs and service standards.
Monitor supplier performance, value for money and opportunities to improve service delivery.
Oversee contractor compliance, including risk assessments, permits to work, insurance and other required documentation.
Support procurement, tendering, mobilisation, contract renewal and supplier transition activity.
Manage workplace adjustments arising through the Tailored Adjustment Plans process.
Maintain appropriate statutory and operational Facilities documentation, records and asset information.

Requirements

Demonstrable facilities management experience within a large or complex workplace.
Experience managing both hard and soft FM services.
Strong knowledge of statutory compliance and building safety requirements.
Proven contractor and supplier management experience, including SLAs and KPIs.
Budget management and financial reporting experience.
Proven team leadership and performance-management experience.
Experience managing incidents, emergencies and business continuity arrangements.
Strong stakeholder management, communication and customer-service skills, with the ability to work effectively at all levels.
Experience using Microsoft 365 and Facilities/CAFM or help-desk systems.
IOSH Managing Safely or equivalent/higher health & safety qualification.
IWFM qualification or professional membership.
NEBOSH qualification or equivalent advanced health & safety training.
Experience delivering Facilities projects, refurbishments or workplace change.
Experience working within a multi-occupier corporate environment.

Skills

Facilities Management
Hard and Soft FM Services
Statutory Compliance
Building Safety
Contractor Management
Supplier Management
SLAs
KPIs
Budget Management
Financial Reporting
Team Leadership
Performance Management
Incident Management
Emergency Response
Business Continuity
Stakeholder Management
Communication
Customer Service
Microsoft 365
Facilities/CAFM Systems
Help-desk Systems
IOSH Managing Safely
IWFM
NEBOSH

Location

London

Work Type

Permanent
Onsite (5 days per week)

Experience Level

Mid-Senior Level

Education Level

IOSH Managing Safely or equivalent/higher
IWFM qualification or professional membership
NEBOSH qualification or equivalent advanced health & safety training

Salary/Compensations

c. £60,000
generous bonus scheme

Benefits

Generous bonus scheme

About the Company

Penguin Random House
DK
BMG

Equal Opportunity

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form.
We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.