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About the Role

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

Responsibilities

Assist employees and leaders in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
Support self-service processes in Workday, offering real-time solutions.
Work with Payroll and other teams to resolve employee inquiries.
Maintain up-to-date knowledge of HR processes and policies.
Update Shared Services process documentation.
Support HR functions with leading projects and administrative tasks.
Help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.
Act as the HR point of contact and provide high-touch support to onsite employees, leaders, and executives in our NY location.

Requirements

4+ years in HR including providing customer service and administrative support
Familiarity with Workday, Microsoft Office, and Service Now case management tools
Strong focus on data integrity and security
Problem-solving and process improvement skills
Ability to interpret data and lead corrections
Multitasking in a fast-paced environment
Excellent listening and consulting with employees through personal and sometimes difficult circumstances
Adaptability to change
Results-driven and solutions-oriented
Relationship-building and sound judgment
Exceptional time management and communication skills

Skills

Workday
Microsoft Office
Service Now case management tools
Data integrity
Data security
Problem-solving
Process improvement
Data interpretation
Multitasking
Listening
Consulting
Adaptability
Results-driven
Solutions-oriented
Relationship-building
Sound judgment
Time management
Communication

Location

New York, NY

Work Type

Hybrid
Full-time

Experience Level

Associate

Education Level

Bachelor’s degree or equivalent experience
Associate Professional in Human Resources (aPHR) certification

Salary/Compensations

$68,000.00 - $80,000.00

Benefits

Annual discretionary bonus
401(k) plan with a generous match
Recognition rewards
Competitive healthcare options
Insurance
Disability benefits
Employee stock investment program
Learning resources
Career development programs
Reimbursement for certain education expenses
Paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays)
Motivational wellbeing program
Three weeks of PTO in your first year
Competitive medical, dental, and vision insurance
401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
Learning Education Assistance Program (LEAP)
Opportunity to purchase company funds with no sales charge

About the Company

At Franklin Templeton, we believe success is built through powerful partnerships.
As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together.
We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation.
Our talented, global teams bring expertise that is both broad and unique.
From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

Equal Opportunity

Franklin Templeton is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.