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About the Role
Synechron is seeking a Senior Murex Technical Production Support Analyst to ensure production stability for the Murex MX.3 platform, supporting the Equity Derivatives trading desk. This role involves first and second-line support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents, requiring strong technical troubleshooting and Murex support experience.
Responsibilities
- Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces.
- Own incident triage, impact assessment, root cause analysis, and follow-up remediation.
- Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively.
- Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays.
- Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes.
- Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks.
- Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents.
- Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability.
Requirements
- Strong hands-on experience supporting Murex MX.3 in a production environment.
- Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow.
- Experience with market data components such as MDCS, RTBS, MDRS, and MDIT.
- Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills.
- Scripting experience in Python and/or Unix shell.
- Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting.
- SQL knowledge across Sybase, SQL Server, or Oracle.
- Understanding of Equity Derivatives products and Greeks.
- Strong communication, analytical, and stakeholder management skills.
- Overall 10+ years of IT experience.
- 5+ years of Front Office Trading Technology support experience.
- 3+ years of Murex MX.3 support experience preferred.
- Ability to work effectively in a high-pressure production support environment.
- Automation mindset and continuous improvement focus.
- Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRS (preferred).
- Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M (preferred).
- Experience with Incident, Problem, and Change Management tools such as ServiceNow (preferred).
Skills
- Murex MX.3
- Python
- Unix shell scripting
- SQL
- Equity Derivatives
- Splunk
- Dynatrace
- Datadog
- ITRS
- Tidal
- Autosys
- Ctrl-M
- ServiceNow
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 10+ years of IT experience
- 5+ years of Front Office Trading Technology support experience
- 3+ years of Murex MX.3 support experience
Salary/Compensations
- $135k - $155k/year
Benefits
- A highly competitive compensation and benefits package.
- A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
About the Company
- Synechron is a global consulting firm that combines creativity and innovative technology to deliver industry-leading digital solutions.
- Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering.
- The company services an array of noteworthy financial services and technology firms.
- Through research and development initiatives in their FinLabs, Synechron develops solutions for modernization, including Artificial Intelligence, Blockchain, Data Science models, Digital Underwriting, and mobile-first applications.
- Synechron has been honored with multiple employer awards over the last 20+ years.
- The company has a global workforce of 17,000+, with 58 offices in 22 countries within key global markets.
Equal Opportunity
- Diversity & Inclusion are fundamental to Synechron's culture.
- Synechron is a proud equal opportunity workplace and an affirmative action employer.
- The DEI initiative ‘Same Difference’ is committed to fostering an inclusive culture, promoting equality, diversity, and a respectful environment for all.
- Synechron believes a diverse workforce builds stronger, successful businesses.
- The company encourages applicants from diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.
- Synechron empowers its global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
- All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.