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About the Role

The Engagement Associate serves as the primary front-line ambassador for the Marlene Meyerson JCC Manhattan, creating a welcoming, informed, and seamless experience for members, guests, and program participants. This role embodies the spirit of hospitality to ensure everyone in our diverse community feels seen, heard, and valued, creating a meaningful experience.

Responsibilities

• Deliver welcoming, multi-channel communication (in-person, phone, email) while maintaining lobby order, guest entry flow, and conflict de-escalation.
• Provide high-touch support across membership acquisition, retention, product inquiries, pricing options, and facility tours.
• Process class and event registrations, payments, and changes, manage customer service ticketing workflows, and coordinate schedule changes or transfers.
• Manage point-of-sale (POS) transactions, secure cash handling, accurate daily reconciliations, and general office workflow tracking.
• Maintain CRM database integrity, participant records, waivers, and system updates with high accuracy.

Requirements

• High school diploma or equivalent required (Bachelor's degree preferred).
• 2-3 years of direct experience in customer service, membership services, program registration, community or fitness center, hospitality, or administrative support required.
• Prior experience in telemarketing, sales, event environments, or community center operations strongly preferred.
• Familiarity with Non-Profit or Jewish organizations or practices is welcomed.
• Fully computer literate with a strong capability to learn and master JCC database systems, sales platforms, and scheduling tools, and digital team messaging/communication tools.

Location

• Manhattan

Work Type

• In office 5 days a week

Experience Level

• 2-3 years

Education Level

• High school diploma or equivalent
• Bachelor's degree preferred

Salary/Compensations

• $55,000-$65,000

Benefits

• Supportive, mission-driven work environment.
• Health Benefits such as Medical, Dental, and Vision Insurance + more.
• Paid Vacation Time + a generous offering of Federal and Secular Holidays.
• 403(b) Retirement Savings Account
• Opportunities for professional development and mentorship
• Access to all the JCC's cultural, learning, arts, and film programs
• Investment in professional development and leadership skills
• Free fitness membership for the pool and health club
• Discounts on other JCC programs

About the Company

• Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn.
• Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services.
• It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.

Equal Opportunity

• The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.