Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Value Architect III role.
Rezi rewrites your resume against Mixpanel's job description. Free.
Tailor your resume to this Customer Value Architect III role.
Rezi rewrites your resume against Mixpanel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Value Architect III posting at Mixpanel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Value Architect III posting at Mixpanel — free, in seconds.
About the Role
As a relationship-first advisor, you will connect a customer's Mixpanel investment to real outcomes for a defined book of accounts. You will own the adoption and value plan for each account end to end, understanding customer needs, tracking ROI, and driving enablement and product usage. You will build trusted relationships with stakeholders, partner with sales and renewal teams, and develop a point of view on AI in product workflows. This role is for someone who can own projects end to end and extend their influence to the wider team.
Responsibilities
- Own the value plan for each account, connecting the business problem to measured outcomes.
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to customer priorities.
- Run discovery on customer priorities and pain points, translating insights into adoption plans and internal updates.
- Partner with Account Executives on expansion and renewal counterparts on renewal execution, providing value case and adoption evidence.
- Lead enablement sessions on dashboard design, funnel analysis, and retention modeling to increase customer usage.
- Monitor usage and health signals, leading business reviews to identify successes, deepen adoption, and mitigate risk.
- Identify underused features and contracted capabilities, providing clear recommendations to customers.
- Triage product questions and issues, resolving them directly or routing to the appropriate team.
- Develop a point of view on customer AI maturity and leverage Mixpanel's AI to enhance product data utilization.
- Coordinate with GTM, Product, and Engineering on escalations and share best practices with the Customer Value Architects team.
Requirements
- Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- Track record of managing relationships across diverse stakeholders, from business partners to technical teams.
- Ability to translate technical concepts (data models, product metrics) for non-technical stakeholders.
- Experience turning product usage into a clear story about customer outcomes and ROI.
- Comfort building and running adoption plans that tie daily work to customer goals.
- Hands-on experience with AI or agentic tooling beyond casual use.
- Collaborative approach to working across account teams and internal partners.
- Good judgment for prioritizing accounts and actions.
Skills
- AI
- Agentic tooling
- Data models
- Product metrics
- Customer success
- Consulting
- B2B SaaS
- Stakeholder management
- Product analytics
- Growth
- Data-driven product development
- Technical advisory
- Professional services
- Analytics instrumentation
- Event tracking
- Data tooling
- Dashboard design
- Funnel analysis
- Retention modeling
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Pre-Tax Benefits including 401(K)
- Wellness Benefit
- Holiday Break
About the Company
- Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build.
- By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next.
- Mixpanel is a leader in analytics with over 9,000 customers and $277M invested from prominent investors.
- Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
- Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
- Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Equal Opportunity
- Mixpanel is an equal opportunity employer supporting workforce diversity.
- We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.
- We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
- We will consider for employment qualified applicants with arrest and conviction records.