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About the Role

Own relationships with small- and mid-market accounts, acting as a trusted advisor and driving retention and revenue growth for a fast-growing, globally trusted legal technology company.

Responsibilities

• Build strategic relationships with a portfolio of small/mid-market accounts.
• Drive product adoption and understand customer success metrics.
• Act as a trusted advisor to customers.
• Partner with product, support, and leadership to resolve customer issues.
• Create content and resources to enhance customer value.
• Develop actionable business plans aligned with customer goals.
• Own customer retention and identify potential risks.
• Grow Annual Recurring Revenue (ARR) through cross-selling, upselling, and advocacy.
• Identify and address customer experience friction points proactively.

Requirements

• Bachelor's degree in a business discipline or equivalent experience.
• 4+ years of experience in software/tech in account management, customer success, consulting, training, or project management.
• Legal industry experience is a plus but not essential.

Skills

• Relationship building
• Communication
• Presentation
• Organization
• Collaboration
• Customer orientation
• Business acumen
• Problem-solving

Location

• Remote
• Hybrid (Sydney)

Work Type

• Remote
• Hybrid

Experience Level

• 4+ years

Education Level

• Bachelor's degree

Benefits

• Genuine ownership of a book of business
• Influence on product adoption, retention strategy, and customer outcomes
• Cross-functional exposure to product, support, and executive teams
• Clear path to grow ARR
• Remote-first work environment

About the Company

• A category-leading legal technology platform.
• A fast-growing, globally trusted legal technology company.