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About the Role

This role involves taking ownership of the day-to-day workplace experience across a busy and high-profile site, leading people, partners, and services to create a safe and welcoming environment. You will oversee the smooth and effective operation of the site, maintaining high standards in service delivery, compliance, sustainability, and operational resilience.

Responsibilities

• Ensure business critical building systems are effectively maintained, tested and supported through robust planned and reactive maintenance arrangements.
• Manage the property operating budget, including forecasting, financial control and reporting.
• Oversee Facilities projects, alterations and refurbishments, ensuring delivery against agreed scope, cost, programme and risk.
• Manage landlord approvals and other requirements associated with building works.
• Monitor workplace standards through inspections, audits and quality controls, making sure remedial actions are completed promptly.
• Maintain effective emergency response and business continuity arrangements, including support for critical incidents when required.
• Use Facilities systems, operational data and performance reporting to monitor service delivery, identify trends and support decision making.
• Maintain oversight of Facilities related risks, ensuring appropriate mitigation, escalation and reporting.
• Manage outsourced hard and soft FM contracts against agreed SLAs, KPIs and service standards.
• Monitor supplier performance, value for money and opportunities to improve service delivery.
• Oversee contractor compliance, including risk assessments, permits to work, insurance and other required documentation.
• Support procurement, tendering, mobilisation, contract renewal and supplier transition activity.
• Manage workplace adjustments arising through the Tailored Adjustment Plans process.
• Maintain appropriate statutory and operational Facilities documentation, records and asset information.

Requirements

• Demonstrable facilities management experience within a large or complex workplace.
• Experience managing both hard and soft FM services.
• Strong knowledge of statutory compliance and building safety requirements.
• Proven contractor and supplier management experience, including SLAs and KPIs.
• Budget management and financial reporting experience.
• Proven team leadership and performance-management experience.
• Experience managing incidents, emergencies and business continuity arrangements.
• Strong stakeholder management, communication and customer-service skills, with the ability to work effectively at all levels.
• Experience using Microsoft 365 and Facilities/CAFM or help-desk systems.
• IOSH Managing Safely or equivalent/higher health & safety qualification.

Skills

• Stakeholder management
• Communication
• Customer service
• Microsoft 365
• Facilities/CAFM systems
• Help-desk systems

Location

• London

Work Type

• Permanent
• Onsite

Experience Level

• Facilities management experience within a large or complex workplace

Education Level

• IOSH Managing Safely or equivalent/higher health & safety qualification
• IWFM qualification or professional membership
• NEBOSH qualification or equivalent advanced health & safety training

Salary/Compensations

• c. £60,000

Benefits

• Generous bonus scheme

About the Company

• Penguin Random House
• DK
• BMG
• The Random House Group Limited

Equal Opportunity

• As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form.
• We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.